Originfacts

Airline guide

Singapore Airlines logo

Singapore AirlinesIATA code SQ

singaporeair.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Singapore Airlines. Policy figures are read from Singapore Airlines’s own published pages and each one shows where it came from and when we checked it.

Home country
Singapore
Busiest markets
Singapore, Tokyo, Frankfurt
By route count · route data Jul 2026
Destinations
102 in 39 countries
Route data Jul 2026
6 of 7 sections verified· checked 6 Oct 20261 from route data1 not yet verifiedHow we check

Singapore Airlines at a glance

Singapore Airlines carry-on baggage allowance

Verified 6 Oct 2026

Source: singaporeair.com/en_UK/sg/travel-info/baggage/cabin-baggage (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy1 piece, up to 7 kg (Premium Economy and Economy)
Business & First2 pieces, up to 7 kg each (Suites, First and Business)
Cabin bag size
Sum of length, width and height of each piece must not exceed 115 cm
Personal item
One extra item free of charge, such as a handbag, camera bag, document bag or laptop in a bag, up to 40 x 30 x 10 cm (80 cm combined); larger items count toward the cabin allowance

Singapore Airlines checked baggage allowance

Verified 6 Oct 2026

Source: singaporeair.com/en_UK/sg/travel-info/baggage/checked-baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
Economy30 kg total on Flexi and Standard fares; 25 kg total on Value and Lite fares
Premium Economy35 kg total
Business40 kg total
First50 kg total (Suites and First)
Flights to and from the USA or Canada
Flights to and from Canada or the USA use pieces: 2 pieces up to 32 kg each in Suites, First and Business; 2 pieces up to 23 kg each in Premium Economy and Economy. Each bag's length, width and height must total no more than 158 cm
Maximum weight per bag
No single checked bag may exceed 32 kg; heavier bags may have to be re-packed

What Singapore Airlines’s cheapest fare includes

Verified 6 Oct 2026
Lowest fare
Economy Lite (25 kg checked bag, 7 kg carry-on, seat selection for a fee)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Seat selection
Paid advance seat selection for Economy Lite and Value; free for Standard, Flexi, Premium Economy, Business, Suites, and KrisFlyer Elite Gold
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Changes and cancellations
Changes permitted for a fee; non-refundable on Economy Lite unless permitted by statutory rights
Verified 6 Oct 2026singaporeair.com (opens in a new tab)

Singapore Airlines cabins and aircraft

Verified 6 Oct 2026

Singapore Airlines operates five premium and economy cabin classes across its A380-800, A350-900, B777-300ER, and B787-10 fleet.

Seat options
A380 Suites (swivel chair + separate flat bed), First Class (1-2-1 35" width), Business Class (1-2-1 direct aisle access 78" lie-flat), Premium Economy (2-4-2 38" pitch), and Economy (3-3-3/3-4-3 32" pitch)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Reserved or random
Complimentary advance seat selection for Suites, First, Business, Premium Economy, Economy Standard/Flexi, and KrisFlyer Elite Gold members; fee applies for Economy Lite/Value until online check-in opens 48h prior
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Family seating
Passengers traveling with infants or children under 12 are automatically allocated adjacent seats free of charge during booking or check-in
Verified 6 Oct 2026singaporeair.com (opens in a new tab)

If your Singapore Airlines flight is delayed or cancelled

Verified 6 Oct 2026

Passenger rights on Singapore Airlines depend on the operating carrier, departure country, arrival country and the regulation attached to the itinerary.

For flights covered by European passenger-rights rules, Singapore Airlines says qualifying departure delays may trigger meals, refreshments and communications, with hotel accommodation and hotel transport when the delay pushes travel to the next day.

Singapore Airlines also publishes refund and disruption commitments for U.S.-covered travel, including prompt refunds when ticket refunds are due and practical assistance such as meals, accommodation, rebooking help and transport where possible during cancellations, delays and misconnections.

Eu delay assistance
EU-covered flights delayed at departure by 2, 3 or 4 hours, depending on distance and route type, may qualify for meals, refreshments and communications.
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Eu five hour refund
For EU-covered departure delays of more than 5 hours, passengers may cancel and obtain a refund of the unused portion of the ticket, with a return flight when relevant.
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
U.S. refund timing
For eligible U.S.-covered refunds, Singapore Airlines says refunds are provided within 7 business days for credit-card purchases and within 20 business days for cash or check purchases.
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Disruption assistance
When Singapore Airlines cancels, diverts or delays a flight, it says it will try to provide meals, accommodation, rebooking assistance and transport to accommodation to reduce passenger inconvenience.
Verified 6 Oct 2026singaporeair.com (opens in a new tab)

Singapore Airlines check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Check directly:Singapore Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab)

How to contact Singapore Airlines

Verified 6 Oct 2026
Customer service phone
+65 6223 8888
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
US phone
+1 (833) 727-0118
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Help centre
singaporeair.com/en_UK/sg/support/help-centre (opens in a new tab)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Conditions of carriage
singaporeair.com/en_UK/sg/travel-info/conditions-carriage (opens in a new tab)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Official website
singaporeair.com (opens in a new tab)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)
Cancellations and refunds
singaporeair.com/en_UK/sg/travel-info/charges-changes/cancellations-refunds (opens in a new tab)
Verified 6 Oct 2026singaporeair.com (opens in a new tab)

Where Singapore Airlines flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 241 Singapore Airlines routes serving 102 destinations across 39 countries.

Destinations
102
Countries
39
Routes tracked
241
Longest route
15,336 km

Busiest markets by route count

  1. Singapore98 routes
  2. Tokyo5 routes
  3. Frankfurt4 routes
  4. London4 routes
  5. Sydney4 routes

A market may include more than one airport.

Longest route in the dataset

New York EWRtoSingapore SIN

15,336 km great-circle distance between the two airports.

Common questions about flying Singapore Airlines

What size cabin bag can I take on Singapore Airlines?

According to Singapore Airlines’s own website (singaporeair.com, checked 6 Oct 2026): Sum of length, width and height of each piece must not exceed 115 cm.

How heavy can my Singapore Airlines carry-on bag be?

According to Singapore Airlines’s own website (singaporeair.com, checked 6 Oct 2026): 1 piece, up to 7 kg (Premium Economy and Economy).

What is the Singapore Airlines Economy checked baggage allowance?

According to Singapore Airlines’s own website (singaporeair.com, checked 6 Oct 2026): 30 kg total on Flexi and Standard fares; 25 kg total on Value and Lite fares.

What is the Singapore Airlines customer service phone number?

According to Singapore Airlines’s own website (singaporeair.com, checked 6 Oct 2026): +65 6223 8888.

How many destinations does Singapore Airlines fly to?

Originfacts tracks 102 Singapore Airlines destinations across 39 countries, on 241 routes.

Where is Singapore Airlines based?

Singapore Airlines is based in Singapore. In the Originfacts route dataset, its busiest market is Singapore, followed by Tokyo, Frankfurt and London.

What aircraft appear on Singapore Airlines routes?

The routes we hold name Aerospatiale/Alenia ATR 72, Airbus A319, Airbus A320, Airbus A321, Airbus A330, Airbus A330-300, Airbus A340-300, Airbus A340-500, Airbus A340-600, Airbus A380-800, Avro RJ100 Avroliner, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 767-300, Boeing 777-200ER, Boeing 777-300, Boeing 777-300ER, Embraer E190 and Fokker 100. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Singapore Airlines route?

New York to Singapore, at 15,336 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Singapore Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.