Contact
Contact Originfacts
Spotted an error, have a partnership idea, or need to make a privacy or accessibility request? This is the place.
Originfacts is a travel information site, not a booking agent. If your question is about a ticket, hotel, rental or tour you have booked, the company you booked with is the one that can help — the guide below shows where each kind of request should go.
- kinds of request, routed below
- 9
- subjects to choose from in the form
- 9
- email addresses, each with its own job
- 2
- answers in our FAQ
- 50
01Start here
Who should you contact?
Many questions are really for an airline, a hotel or a booking site. Find yours below to reach the people who can act on it.
Not us — contact the provider
A booking, payment, refund or cancellation
The provider you booked with
Originfacts does not sell bookings, take payments, issue tickets, process refunds or manage cancellations. If you booked through a link on our site, your contract is with that provider — so questions about a ticket, hotel, rental or tour go to them.
Baggage, delays, schedules or compensation
The airline
We don't advise on individual claims: the airline's conditions of carriage and the regulator are the places to check what you are entitled to. Where an airline's page has a delays and cancellations section, it links to the airline's own disruption pages — and we only publish an airline phone number that comes from the airline's own website.
A price that changed after you clicked through
The provider showing the price
Prices on Originfacts may be live, estimated, cached or currency-converted. Check the final price, taxes, fees and cancellation rules on the provider’s website before you book.
Contact Originfacts
01
Report an error or suggest a correction
Send the page URL, the exact text that looks wrong and a source we can verify. When something is wrong, it is corrected or removed.
02
Affiliate, advertising and partnerships
Questions about affiliate links, sponsored placements, travel widgets, hotel search cards, flight partners or other commercial relationships.
03
Privacy and cookie requests
Access, correction or deletion of your information, or a cookie or tracking opt-out (choose “Cookie request” in the form). We may need to verify your identity before responding.
Use the form: Privacy and cookie requestsor email support@fxnholdings.com with the subject line “Privacy Request”
FAQ: Making a privacy request →04
Legal notices and content complaints
Legal notices, copyright complaints, illegal-content or fake-review reports, and complaints about misleading information or user content.
05
Accessibility feedback
Tell us the page URL, what you were trying to do and the device, browser or assistive technology you used. You can also ask for information in a different format.
Use the form: Accessibility feedbackor email support@fxnholdings.com with the subject line “Accessibility Feedback”
FAQ: Reporting an accessibility problem →06
Anything else about Originfacts
General questions about the site and how it works. For a broken page or feature, choose “Website issue” in the form.
“If you book or buy through a third-party provider, your contract is with that provider.”
From our Legal Notice. We can correct what is on our pages; a booking can only be changed by the company that holds it.
Pictured: Japan →Photo: Jayesh Patel / Unsplash02Write to us
How can you send us a message?
Use the form, or email contact@originfacts.com. We aim to review messages within a reasonable time; requests that need identity verification, investigation or legal review may take longer.
A useful message includes
- Your name and contact details
- The URL or location of the relevant content
- A clear description of the issue
- Supporting evidence, where available
- The action you are asking for
“Clear source links help us update pages faster.”
Airport, airline, hotel and destination details can change quickly. How we check and correct them is set out in our Editorial Methodology & Data Standards.
03Other ways
Where else can you reach Originfacts?
- Website contact
- contact@originfacts.comCorrections, feedback and questions about the website.
- Company support
- support@fxnholdings.comLegal notices, content complaints, privacy, cookie and accessibility requests, and affiliate questions.
Post
FXN HoldingsPO Box 500
WEST PERTH WA 6872
Australia
Is your question already answered?
Our FAQ has 50 answers about bookings, prices, airline data, corrections and privacy. These come up most often.
- Does Originfacts sell tickets or take bookings?
- Who do I contact about a booking, refund or cancellation?
- Can Originfacts tell me if I am owed compensation for a delay or cancellation?
- Why is the price different when I click through?
- How do I report an error or suggest a correction?
- How do I make a privacy request?
- How do I change my cookie choices?
- Does Originfacts earn money when I book?
Who operates Originfacts?
- Business
- FXN Holdings
- ABN
- 53 274 423 748
- Mailing address
- PO Box 500, WEST PERTH WA 6872, Australia
- Website
- www.originfacts.com