Frequently asked questions

Originfacts is an independent travel website that pairs the facts behind destinations — their stories, cultures and histories — with practical guides to flights, airports, airlines and hotels. It is a travel information and affiliate aggregation website, not a travel agent. Read more about Originfacts.

Originfacts is operated by FXN Holdings (ABN 53 274 423 748), an Australian business with its mailing address at PO Box 500, West Perth WA 6872, Australia. Full business details are in our Legal Notice.

Destination guides, flights, hotels, airlines, airports and travel tips, across 129 published articles. You can browse destinations, countries, airlines, airports and flight routes, or read all articles.

Use site search to look up articles by keyword, or browse the site map. New posts are also published to our RSS feed.

In part. Many articles are drafted with a large language model (currently Anthropic's Claude), which is given a brief, editorial guidelines and structured prompts. Our editorial methodology requires published content to be reviewed and fact-checked by human editors. Author profiles are on the Authors page.

Not always. Cover and gallery images are often produced with generative image models (currently Fal.ai FLUX); real photographs are used where licensing permits. AI-generated images illustrate an article — they are not meant to show a specific hotel, aircraft, price or person.

No. Ranked and “best of” articles are editorial selections compiled from published fare and route data, official airline and hotel policies and the sources listed in our methodology. They are not the result of hands-on product testing, mystery shopping or paid stays.

We revisit and update articles as prices, routes and policies change. Facts that change often — prices, routes, visa rules and fees — are the most likely to go out of date, so confirm them with the provider or an official source before you book or travel.

No. Content on Originfacts is general information only. It is not legal, immigration, visa, health, safety, medical, tax, insurance or financial advice. Check important details with official sources, government authorities or your travel provider. See our Disclaimer.

Originfacts is written for readers around the world and is currently published in English.

Baggage, carry-on, fare and check-in details come only from the airline's own conditions of carriage and help pages. Passenger-rights information comes from named regulators. “Where they fly” statistics come from the Originfacts route dataset, built from Travelpayouts route data and labelled with its date. Links to each airline's conditions of carriage come from Duffel's airline reference data.

A Verified stamp means every figure in that section was taken from an official source — the airline's own published page or a named regulator — and is shown with its source link and the date it was checked. A figure that could not be traced to an official source is left blank rather than estimated.

A section publishes only when every figure it needs has been confirmed against an official source. Until then it stays unpublished instead of showing an estimate or a number copied from another website. We would rather show what we do not know than print a plausible wrong figure.

Credible sources give different answers for the same figure. Neither value is published as settled; the page shows both readings instead, so you can confirm the right one with the airline.

The airline directory currently lists 491 passenger airlines from 163 countries, and 104 of them have a verified policy guide. You can search it by airline name, IATA code or country.

Organisations that hold an IATA designator but do not operate flights — railways, ferry operators, reservation-system vendors, trade bodies and military units — are excluded. Cargo-only carriers are not listed in the directory either.

Their pages carry a notice with the cessation date recorded in Wikidata and a link to that record, and the flight-booking tools are removed from the page. Carriers whose status we cannot source are shown without a label rather than guessed at.

No. It comes from the Originfacts route dataset, which accumulates over time. It is not a fleet register: it can name aircraft types an airline has retired and miss recent additions. Check the airline's own website for current schedules and aircraft.

We publish an airline phone number or address only when it comes from the airline's own website. Contact details found only in third-party directories are withheld, which helps you avoid fake airline helplines.

No. We don't give advice on individual claims. Where an airline page publishes its delays and cancellations section, it names the passenger-rights framework that may apply and links to the airline's own disruption pages and the relevant regulator. The airline's conditions of carriage and the regulator are the places to check what you are entitled to.

The airport directory lists 3,567 airports with their IATA and ICAO codes, city and country. For the airports with a reviewed guide, see the top 100 airports.

No. Originfacts does not sell travel bookings, take payments, issue tickets, operate airlines or hotels, process refunds or handle cancellations. When you choose a flight, hotel, tour or other service, you are taken to the provider's website and your booking is made directly with that provider.

Open Flight Search and enter your departure airport, destination, dates and number of passengers. The search is run by our flight-search partner, Travelpayouts, and shows fares from airlines and travel agencies in one place. When you choose a fare you complete the booking on the seller's website, so compare nearby dates and check baggage fees before you book.

Each page in Flight Routes includes a price calendar from our flight-search partner showing fares by date for that route. Click a date to open the search for that fare.

No. Prices shown on Originfacts may be live, estimated, cached, promotional, currency-converted or based on provider data at the time of search, and they change quickly. The final price is the one on the provider's booking page.

Prices and availability depend on dates, demand, currency, taxes, fees, provider rules, device, region, loyalty status and other factors, and a fare can sell out between your search and the booking page. Treat the provider's checkout page as the final source for the current price.

The search on Flight Search has a currency selector. Prices elsewhere on the site may be converted from another currency, so check the final amount and currency on the provider's page.

Some flight widgets estimate the airport nearest to you from your device’s time zone, worked out in your browser, and use a default airport if the time zone does not point to one. Your IP address is not used for this. It is only a starting point — you can enter any departure airport in Flight Search.

On the provider's website, check the final price, taxes, fees, cancellation rules, refund terms, baggage rules and deposit requirements, plus any other conditions that apply to your booking.

The company you booked with. Originfacts does not handle bookings, payments or refunds, and your contract is with the provider — so questions about a ticket, hotel, rental or tour go to them.

Destination guides link to tours and activities on GetYourGuide, one of our affiliate partners. You book and pay on GetYourGuide, under its own terms.

Sometimes. Some links, buttons, widgets and search results on Originfacts are affiliate links. If you click one and later book or buy from the provider, we may earn a commission. Our affiliate partners are Travelpayouts, Takeads and GetYourGuide.

An affiliate commission normally does not increase the price you pay.

They can. Affiliate relationships may influence which providers, links, widgets or offers appear, whether a link earns us money, and in some cases how results or comparison tables are displayed. We aim to label affiliate, sponsored and commercial content clearly. Read our Affiliate Disclosure.

They are based on available data, your search criteria, provider information, affiliate feeds, editorial judgment, or commercial relationships where applicable. Read the explanation around them, and confirm the final price, availability and terms with the provider.

No. Originfacts may not compare every provider or every travel option on the market, and we may receive commission from some providers and not others. Use what you find here as a starting point, not as the whole market.

Links to some partner sites, such as CheapOair and Qatar Airways, pass through a short Originfacts redirect that adds our Takeads affiliate tracking before sending you to the partner's page. It only forwards to a fixed list of partner websites, and if tracking is unavailable you still reach the partner's page.

No. A link to a third-party website does not mean we guarantee or endorse that provider, or accept responsibility for its product, price, availability, safety, quality or terms.

Email contact@originfacts.com or use the contact form. Include the page URL, the exact text that looks wrong and a source we can verify. When something is wrong, it is corrected or removed.

Use the contact form — pick a subject such as general support, website issue, affiliate enquiry, privacy request or accessibility feedback — or email contact@originfacts.com. Our postal address is FXN Holdings, PO Box 500, WEST PERTH WA 6872, Australia.

Email support@fxnholdings.com with your name and contact details, the URL of the content, a clear description of the issue, any supporting evidence and the action you are asking for. This covers legal notices, copyright complaints, illegal-content reports, fake-review reports and complaints about misleading information. See our Legal Notice.

Choose “Affiliate enquiry” on the contact form. Questions about affiliate links or commercial relationships can also go to support@fxnholdings.com.

Email support@fxnholdings.com with the subject line “Accessibility Feedback”, the page URL, what you were trying to do and the device, browser or assistive technology you used. You can also ask for information in a different format. We are working toward WCAG 2.2 Level AA, but the site has not yet been independently audited — our Accessibility statement lists known limitations.

Links to our X, Facebook, LinkedIn, Instagram and Reddit accounts are on the contact page and in the site footer. You can also subscribe to the RSS feed.

Information you give us, such as your name, email address and message when you contact us, and information collected automatically, such as your IP address, device and browser type, approximate location, pages viewed, links clicked, and cookie and affiliate click identifiers. The Privacy Policy explains how each is used.

No. We don't take payments for bookings, and we don't ask for payment card details, passport numbers or national identity numbers. Payment happens on the provider's website, under its own terms and privacy policy.

We do not sell personal information for money. Some privacy laws treat certain analytics, affiliate or advertising technologies as “sharing” or “targeted advertising”; where that applies, the opt-out choices are explained in our Privacy Policy.

On your first visit, the cookie banner lets you accept all, reject all or choose categories (essential, analytics and advertising). You can reopen Cookie settings at any time to change your choice. The Cookie Policy describes the cookies and similar technologies used.

Email support@fxnholdings.com with the subject line “Privacy Request”. Depending on where you live, you may have rights to access, correct or delete your information, object to or restrict processing, or withdraw consent. We may need to verify your identity before responding.

The booking site, airline or other provider you visit may collect and use your information under its own privacy policy and set its own cookies. Affiliate networks such as Travelpayouts may record the click so that a commission can be attributed.