Originfacts

Airline guide

Austrian Airlines logo

Austrian AirlinesIATA code OS

austrian.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Austrian Airlines. Policy figures are read from Austrian Airlines’s own published pages and each one shows where it came from and when we checked it.

Home country
Austria
Busiest markets
Vienna, Frankfurt, Graz
By route count · route data Jul 2026
Destinations
113 in 57 countries
Route data Jul 2026
7 of 7 sections verified· checked 5 Oct 2026 – 6 Oct 20261 from route dataHow we check

Austrian Airlines at a glance

Austrian Airlines carry-on baggage allowance

Verified 6 Oct 2026

Source: austrian.com/baggage/hand-baggage (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy1 piece up to 8 kg + 1 personal item (40 x 30 x 10 cm)
Business & First2 pieces up to 8 kg each + 1 personal item (40 x 30 x 10 cm)
Cabin bag size
55 x 40 x 23 cm

Austrian Airlines checked baggage allowance

Verified 6 Oct 2026

Source: austrian.com/baggage/checked-baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
Economy1 piece up to 23 kg (50 lbs) (Classic & Flex fares)
Business2 pieces up to 32 kg (70 lbs) each
First2 pieces up to 32 kg (70 lbs) each (Business Class is top cabin)

What Austrian Airlines’s cheapest fare includes

Verified 6 Oct 2026

Source: austrian.com/fares (opens in a new tab)

Lowest fare
Economy Light, Classic, Flex, Premium Economy, Business
Seat selection
Included on Classic, Flex, Premium, Business; fee on Light until check-in.
Changes and cancellations
Light non-refundable with change fee; Flex/Business allow change/cancellation without penalty.

Austrian Airlines cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Extra Legroom seats, Premium Economy, and Business Class lie-flat seats.
Verified 6 Oct 2026austrian.com (opens in a new tab)
Reserved or random
Free advance selection on Flex/Business/Premium; fee or check-in assignment for Light fares.
Verified 6 Oct 2026austrian.com (opens in a new tab)
Family seating
Austrian Airlines automatically allocates adjacent seats for families travelling with children under 12.
Verified 6 Oct 2026austrian.com (opens in a new tab)

If your Austrian Airlines flight is delayed or cancelled

Verified 6 Oct 2026

Source: austrian.com/passenger-rights (opens in a new tab)

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care
Free refreshments, meals, 2 calls/emails, and hotel lodging with transfers for overnight delays under EU 261/2004.
Rebooking and refunds
Rebooking on earliest available flight or full refund within 7 days for delays >5 hours or cancellations.
Compensation
EU 261 statutory compensation (€250 to €600) for cancellations or arrival delays >3 hours.

Austrian Airlines check-in times and airport cut-offs

Verified 6 Oct 2026

Source: austrian.com/check-in (opens in a new tab)

Online check-in opens
47 hours before departure
Domestic check-in closes
45 minutes before departure
International check-in closes
60 minutes before departure
Boarding closes
15–20 minutes before departure

How to contact Austrian Airlines

Verified 5 Oct 2026

Source: austrian.com/contact (opens in a new tab)

Customer service phone
+44 20 7946 0991

Where Austrian Airlines flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 246 Austrian Airlines routes serving 113 destinations across 57 countries.

Destinations
113
Countries
57
Routes tracked
246
Longest route
9,153 km

Busiest markets by route count

  1. Vienna110 routes
  2. Frankfurt6 routes
  3. Graz5 routes
  4. Cologne3 routes
  5. Dusseldorf3 routes

A market may include more than one airport.

Longest route in the dataset

Tokyo NRTtoVienna VIE

9,153 km great-circle distance between the two airports.

Destinations in the route data

  • Vienna
  • Frankfurt
  • Graz
  • Cologne
  • Dusseldorf
  • Linz
  • Salzburg
  • Bologna
  • Florence
  • Hurghada
  • Innsbruck
  • Khartoum
  • Klagenfurt
  • Munich
  • Stuttgart
  • Addis Ababa
  • Altenrhein
  • Amman
  • Amsterdam
  • Ankara
  • Antalya
  • Astana
  • Athens
  • Baghdad
  • and 89 more

Common questions about flying Austrian Airlines

What size cabin bag can I take on Austrian Airlines?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 55 x 40 x 23 cm.

How heavy can my Austrian Airlines carry-on bag be?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 1 piece up to 8 kg + 1 personal item (40 x 30 x 10 cm).

What is the Austrian Airlines Economy checked baggage allowance?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (Classic & Flex fares).

When can I check in online with Austrian Airlines?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 47 hours before departure.

When does Austrian Airlines check-in close for domestic flights?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 45 minutes before departure.

When does Austrian Airlines check-in close for international flights?

According to Austrian Airlines’s own website (austrian.com, checked 6 Oct 2026): 60 minutes before departure.

What is the Austrian Airlines customer service phone number?

According to Austrian Airlines’s own website (austrian.com, checked 5 Oct 2026): +44 20 7946 0991.

How many destinations does Austrian Airlines fly to?

Originfacts tracks 113 Austrian Airlines destinations across 57 countries, on 246 routes.

Where is Austrian Airlines based?

Austrian Airlines is based in Austria. In the Originfacts route dataset, its busiest market is Vienna, followed by Frankfurt, Graz and Cologne.

What aircraft appear on Austrian Airlines routes?

The routes we hold name Aerospatiale/Alenia ATR 42-500, Aerospatiale/Alenia ATR 72, Airbus A319, Airbus A320, Airbus A321, Airbus A330-300, Airbus A340, Antonov An-148-100, Avro RJ100 Avroliner, Boeing 737, Boeing 737-300, Boeing 737-400, Boeing 737-500, Boeing 737-800, Boeing 737-900, Boeing 767, Boeing 767-300, Boeing 777-200ER, Canadair Regional Jet, Canadair Regional Jet 200, Canadair Regional Jet 700, Canadair Regional Jet 900, Dash 8-400, Embraer E145 Regional Jet, Embraer E175, Embraer E190, Embraer E195, Fairchild Dornier Do-328, Fokker 100 and Fokker 70. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Austrian Airlines route?

Tokyo to Vienna, at 9,153 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Austrian Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.