WestJetIATA code WS

Items that do not fit the sizing device or exceed the carry-on allowance are treated as checked baggage and charged applicable baggage fees.

Carry-on allowance

Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business and BusinessFlex guests may bring 1 carry-on bag and 1 personal item.

Cabin bag size

Carry-on bag: 56 cm x 23 cm x 36 cm (22 in. x 9 in. x 14 in.), wheels included; it must go in the overhead bin.

Cabin bag weight

No weight figure is given: the carry-on must be light enough for you to place it in the overhead compartment unaided (assistance is available on request for guests with special needs or a disability).

Personal item

Standard official policy applies

Ultrabasic

UltraBasic guests may bring 1 personal item only and cannot bring or pay for a carry-on bag, except on travel to and from Europe and Asia, or when Extended Comfort has been bought for all flights in one direction. A carry-on brought to the gate otherwise must be checked, with a checked baggage fee and a service fee.

Lowest fare

UltraBasic (includes 1 personal item; no carry-on bag, no checked bag, no seat selection, non-refundable)

Seat selection

Paid advance seat selection for UltraBasic, Econo, and Member Exclusive; included in EconoFlex, Premium, and Business

Changes and cancellations

UltraBasic fares cannot be changed or cancelled; Econo and Premium fares allow changes for a fee

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options

Business Class (787 Dreamliner 1-2-1 lie-flat suites), Premium (2-2 or 2-3-2 extra legroom with free dining), Extended Comfort (extra legroom & early boarding), and Economy

Reserved or random

Select a seat in advance for a fee or free depending on fare tier, or receive a free seat assignment during online check-in

Family seating

WestJet automatically seats children under 14 adjacent to an accompanying adult free of charge before check-in

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care

Under APPR (Air Passenger Protection Regulations), WestJet provides meals, drinks, WiFi/phone access for 2+ hour delays, and hotel accommodation with transport for overnight delays within carrier control.

Rebooking and refunds

Rebooking on next available WestJet or partner flight, or full refund to original payment method if delayed 3+ hours within carrier control.

Compensation

APPR statutory compensation (up to $1,000 CAD) for flight delays of 3+ hours within carrier control.

Airport kiosks don't support check-in; they print bag tags and boarding passes only.

Online check-in

Check-in opens 24 hours before departure for most flights.

Domestic check-in closes

Domestic: check-in closes 1 hour (60 minutes) before departure. WestJet recommends arriving 2 hours (120 minutes) before.

International check-in closes

U.S. & international: check-in closes 1 hour (60 minutes) before departure, or 1 hour 15 minutes (75 minutes) from Calgary, Edmonton, Toronto and Vancouver. Recommended arrival is 2 hours 30 minutes (150 minutes) before.

Bag drop

Bags are accepted up to 3 hours (180 minutes) before departure at most locations, until the check-in cut-off; WestJet recommends dropping them 1 hour 30 minutes (90 minutes) before.

Boarding

Arrive at the gate 40 minutes before departure; boarding cut-off is 15 minutes before departure.

Customer service phone

+1-888-937-8538

We track 311 WestJet routes serving 73 destinations across 15 countries.

Destinations

73

Countries

15

Routes tracked

311

Longest route

4,475 km

Baggage, fare, check-in, disruption and contact figures are published only when they are read from WestJet’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.

• SectionStatusSource
• Carry-onVerified 5 Oct 2026
  • westjet.com/en-ca/baggage/carry-on (opens in a new tab)
• Checked bagsVerified 5 Oct 2026
  • westjet.com/en-ca/baggage/checked-bags (opens in a new tab)
• Cheapest fareVerified 6 Oct 2026
  • westjet.com/en-ca/flights/fares (opens in a new tab)
• Cabins & aircraftVerified 6 Oct 2026
  • westjet.com/en-ca/aircraft/seating (opens in a new tab)
• Delays & cancellationsVerified 6 Oct 2026
  • westjet.com/en-ca/interruptions/rights (opens in a new tab)
• Check-inVerified 3 Sep 2026
  • westjet.com/en-ca/manage/check-in (opens in a new tab)
• ContactVerified 5 Oct 2026
  • westjet.com/contact (opens in a new tab)
• Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data