Originfacts

Airline guide

Y4

VolarisIATA code Y4

volaris.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Volaris. Policy figures are read from Volaris’s own published pages and each one shows where it came from and when we checked it.

Home country
Mexico
Busiest markets
Tijuana, Guadalajara, Mexico City
By route count · route data Jul 2026
Destinations
34 in 2 countries
Route data Jul 2026
7 of 7 sections verified· checked 4 Sep 2026 – 6 Oct 20261 from route dataHow we check

Volaris at a glance

Volaris carry-on baggage allowance

Verified 4 Sep 2026 – 6 Oct 2026

Every fare includes a personal item; a carry-on bag is included only with Plus and can be added to Zero or Basic.

Carry-on weight by cabin
CabinCarry-on weight
EconomyPersonal item only (45 x 35 x 20 cm) on Zero; 1 personal item + 1 cabin bag total up to 15 kg (33 lbs) on Basic / Plus
Verified 6 Oct 2026volaris.com (opens in a new tab)
Business & First1 personal item + 1 cabin bag total up to 15 kg (33 lbs) (Plus fare)
Verified 6 Oct 2026volaris.com (opens in a new tab)
Cabin bag size
55 x 40 x 25 cm
Verified 6 Oct 2026volaris.com (opens in a new tab)
Personal item
1 personal item, such as a backpack, handbag, briefcase or laptop bag, up to 35 × 45 × 20 cm, that fits under the seat in front.
Verified 4 Sep 2026cms.volaris.com (opens in a new tab)

Volaris checked baggage allowance

Verified 4 Sep 2026 – 6 Oct 2026
Checked allowance by cabin
CabinChecked allowance
EconomyChecked baggage available for purchase (up to 25 kg / 55 lbs) on Zero / Basic; 1 checked bag included on Plus
Verified 6 Oct 2026volaris.com (opens in a new tab)
Business1 checked bag up to 25 kg (55 lbs) included (Plus fare)
Verified 6 Oct 2026volaris.com (opens in a new tab)
First1 checked bag up to 25 kg (55 lbs) included (Plus fare)
Verified 6 Oct 2026volaris.com (opens in a new tab)
Included by fare
Zero: no checked bag. Basic: 1 checked bag up to 33lb and 62 total in. Plus: 1 checked bag up to 55 lb and 62 total in.
Verified 4 Sep 2026cms.volaris.com (opens in a new tab)
Size and weight limits
Each checked bag up to 158 linear cm (length + width + height); bags bought separately up to 25 kg. The maximum per piece, including paid excess weight, is 45 kg.
Verified 4 Sep 2026cms.volaris.com (opens in a new tab)
Max bags
Up to five checked bags can be added per passenger, for a fee.
Verified 4 Sep 2026cms.volaris.com (opens in a new tab)

What Volaris’s cheapest fare includes

Verified 4 Sep 2026 – 6 Oct 2026

Zero is Volaris's lowest-price option.

Cheapest fare
Zero includes 1 personal item that fits under the seat in front; carry-on and checked baggage are not included. Check-in opens 3 days before domestic flights and 24 hours before international flights.
Verified 4 Sep 2026cms.volaris.com (opens in a new tab)
Lowest fare
Zero, Basic, Plus
Verified 6 Oct 2026volaris.com (opens in a new tab)
Seat selection
Included on Plus fare; fee applies on Zero and Basic until check-in.
Verified 6 Oct 2026volaris.com (opens in a new tab)
Changes and cancellations
Zero/Basic non-refundable; Plus allows reusable credit and changes with minimal fee.
Verified 6 Oct 2026volaris.com (opens in a new tab)

Volaris cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Extra Legroom seats (First Row / Premium Rows).
Verified 6 Oct 2026volaris.com (opens in a new tab)
Reserved or random
Fee-based advance seat selection on Zero/Basic; included on Plus; assigned free at check-in.
Verified 6 Oct 2026volaris.com (opens in a new tab)
Family seating
Volaris automatically seats adults travelling with children under 12 together free of charge.
Verified 6 Oct 2026volaris.com (opens in a new tab)

If your Volaris flight is delayed or cancelled

Verified 6 Oct 2026

Source: volaris.com/passenger-rights (opens in a new tab)

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care
Food, drinks, phone/email access, and hotel accommodation for delays >4 hours attributable to airline under AFAC rules.
Rebooking and refunds
Choice of full refund or rebooking to destination free of charge if cancelled or delayed >4 hours.
Compensation
Statutory compensation (up to 25% of ticket price) for airline-caused cancellations/delays under AFAC rules.

Volaris check-in times and airport cut-offs

Verified 6 Oct 2026

Source: volaris.com/check-in (opens in a new tab)

Online check-in opens
72 hours before departure (24 hours for US flights)
Domestic check-in closes
45 minutes before departure
International check-in closes
60 minutes before departure
Boarding closes
15–20 minutes before departure

How to contact Volaris

Verified 5 Oct 2026

Source: volaris.com/contacto (opens in a new tab)

Customer service phone
+52 55 1102 8000

Where Volaris flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 136 Volaris routes serving 34 destinations across 2 countries.

Destinations
34
Countries
2
Routes tracked
136
Longest route
2,779 km

Busiest markets by route count

  1. Tijuana22 routes
  2. Guadalajara19 routes
  3. Mexico City18 routes
  4. Cancun7 routes
  5. Los Angeles7 routes

A market may include more than one airport.

Longest route in the dataset

Guadalajara GDLtoChicago MDW

2,779 km great-circle distance between the two airports.

Destinations in the route data

  • Tijuana
  • Guadalajara
  • Mexico City
  • Cancun
  • Los Angeles
  • Chicago
  • Culiacan
  • Hermosillo
  • Aguascalientes
  • La Paz
  • Leon/Guanajuato
  • Monterrey
  • Morelia
  • Puebla
  • San Jose Del Cabo
  • Zacatecas
  • Chihuahua
  • Las Vegas
  • Los Mochis
  • Mexicali
  • Puerto Vallarta
  • Queretaro
  • Uruapan
  • Acapulco
  • and 10 more

Common questions about flying Volaris

What size cabin bag can I take on Volaris?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): 55 x 40 x 25 cm.

How heavy can my Volaris carry-on bag be?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): Personal item only (45 x 35 x 20 cm) on Zero; 1 personal item + 1 cabin bag total up to 15 kg (33 lbs) on Basic / Plus.

What is the Volaris Economy checked baggage allowance?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): Checked baggage available for purchase (up to 25 kg / 55 lbs) on Zero / Basic; 1 checked bag included on Plus.

When can I check in online with Volaris?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): 72 hours before departure (24 hours for US flights).

When does Volaris check-in close for domestic flights?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): 45 minutes before departure.

When does Volaris check-in close for international flights?

According to Volaris’s own website (volaris.com, checked 6 Oct 2026): 60 minutes before departure.

What is the Volaris customer service phone number?

According to Volaris’s own website (volaris.com, checked 5 Oct 2026): +52 55 1102 8000.

How many destinations does Volaris fly to?

Originfacts tracks 34 Volaris destinations across 2 countries, on 136 routes.

Where is Volaris based?

Volaris is based in Mexico. In the Originfacts route dataset, its busiest market is Tijuana, followed by Guadalajara, Mexico City and Cancun.

What aircraft appear on Volaris routes?

The routes we hold name Airbus A319 and Airbus A320. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Volaris route?

Guadalajara to Chicago, at 2,779 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Volaris’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.