Airline guide
Viva AerobusIATA code VB
Baggage allowances, fare rules, check-in cut-offs and contact details for Viva Aerobus. Policy figures are read from Viva Aerobus’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Mexico
- Destinations
- 30 in 2 countries
- Route data Jul 2026
Viva Aerobus at a glance
Cabin bag size
- Cabin bag size
- 55 x 40 x 25 cm
Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- Personal item only (45 x 35 x 20 cm) on Zero; 1 personal item + 1 cabin bag total up to 10 kg / 15 kg on Light/Extra/Smart
- Business & First
- 1 personal item + 1 cabin bag total up to 15 kg (Smart fare)
Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- Checked baggage available for purchase (up to 15 kg / 25 kg); 1 checked bag included on Extra/Smart fares
Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 72 hours before departure (24 hours for US flights)
Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +52 81 8215 0150
Verified 5 Oct 2026vivaaerobus.com (opens in a new tab)Full rules: Customer service
Viva Aerobus carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | Personal item only (45 x 35 x 20 cm) on Zero; 1 personal item + 1 cabin bag total up to 10 kg / 15 kg on Light/Extra/Smart |
| Business & First | 1 personal item + 1 cabin bag total up to 15 kg (Smart fare) |
- Cabin bag size
- 55 x 40 x 25 cm
Viva Aerobus checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | Checked baggage available for purchase (up to 15 kg / 25 kg); 1 checked bag included on Extra/Smart fares |
| Business | 1 checked bag up to 25 kg included (Smart fare) |
| First | 1 checked bag up to 25 kg included (Smart fare) |
What Viva Aerobus’s cheapest fare includes
- Lowest fare
- Zero, Light, Extra, Smart
- Seat selection
- Included on Extra & Smart; fee applies on Zero & Light until check-in.
- Changes and cancellations
- Zero/Light non-refundable; Extra/Smart allow date changes and reusable credit.
Viva Aerobus cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Standard Economy, Extra Legroom seats (VIP / Front rows).
- Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)
- Reserved or random
- Advance seat selection selectable for fee on Zero/Light; included on Extra/Smart; assigned free at check-in.
- Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)
- Family seating
- Viva Aerobus automatically seats adult passengers travelling with children under 12 together free of charge.
- Verified 6 Oct 2026vivaaerobus.com (opens in a new tab)
If your Viva Aerobus flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Food, refreshments, communication access, and hotel accommodation for delays >4 hours attributable to airline under AFAC rules.
- Rebooking and refunds
- Full ticket refund or rebooking to final destination without penalty if flight cancelled or delayed >4 hours.
- Compensation
- Statutory compensation (up to 25% of ticket price) for airline-caused delays/cancellations.
Viva Aerobus check-in times and airport cut-offs
- Online check-in opens
- 72 hours before departure (24 hours for US flights)
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 15–20 minutes before departure
How to contact Viva Aerobus
- Customer service phone
- +52 81 8215 0150
Where Viva Aerobus flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 106 Viva Aerobus routes serving 30 destinations across 2 countries.
- Destinations
- 30
- Countries
- 2
- Routes tracked
- 106
- Longest route
- 1,832 km
Busiest markets by route count
- Monterrey22 routes
- Mexico City14 routes
- Guadalajara12 routes
- Cancun7 routes
- Culiacan5 routes
A market may include more than one airport.
Longest route in the dataset
1,832 km great-circle distance between the two airports.
Destinations in the route data
- Monterrey
- Mexico City
- Guadalajara
- Cancun
- Culiacan
- Tuxtla Gutierrez
- Veracruz
- Villahermosa
- Ciudad Juarez
- Merida
- San Jose Del Cabo
- Cuernavaca
- Hermosillo
- La Paz
- Mazatlan
- Reynosa
- Tampico
- Acapulco
- Campeche
- Chihuahua
- Houston
- Huatulco
- Las Vegas
- Leon/Guanajuato
- and 6 more
Common questions about flying Viva Aerobus
What size cabin bag can I take on Viva Aerobus?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): 55 x 40 x 25 cm.
How heavy can my Viva Aerobus carry-on bag be?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): Personal item only (45 x 35 x 20 cm) on Zero; 1 personal item + 1 cabin bag total up to 10 kg / 15 kg on Light/Extra/Smart.
What is the Viva Aerobus Economy checked baggage allowance?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): Checked baggage available for purchase (up to 15 kg / 25 kg); 1 checked bag included on Extra/Smart fares.
When can I check in online with Viva Aerobus?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): 72 hours before departure (24 hours for US flights).
When does Viva Aerobus check-in close for domestic flights?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): 45 minutes before departure.
When does Viva Aerobus check-in close for international flights?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Viva Aerobus customer service phone number?
According to Viva Aerobus’s own website (vivaaerobus.com, checked 5 Oct 2026): +52 81 8215 0150.
How many destinations does Viva Aerobus fly to?
Originfacts tracks 30 Viva Aerobus destinations across 2 countries, on 106 routes.
Where is Viva Aerobus based?
Viva Aerobus is based in Mexico. In the Originfacts route dataset, its busiest market is Monterrey, followed by Mexico City, Guadalajara and Cancun.
What aircraft appear on Viva Aerobus routes?
The routes we hold name Boeing 737-300. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Viva Aerobus route?
Las Vegas to Monterrey, at 1,832 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Viva Aerobus’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data