Originfacts

Airline guide

Virgin Australia logo

Virgin AustraliaIATA code VA

virginaustralia.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Virgin Australia. Policy figures are read from Virgin Australia’s own published pages and each one shows where it came from and when we checked it.

Home country
Australia
Busiest markets
Sydney, Brisbane, Singapore
By route count · route data Jul 2026
Destinations
23 in 6 countries
Route data Jul 2026
1 of 7 sections verified· checked 5 Oct 20262 from route data5 not yet verifiedHow we check

Virgin Australia at a glance

Virgin Australia carry-on baggage allowance

Not yet verified

Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.

Still to check: Economy carry-on weight, Business & First carry-on weight.

Check directly:Virgin Australia website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Virgin Australia checked baggage allowance

Not yet verified

Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.

Still to check: Economy checked allowance, Business checked allowance, First checked allowance.

Check directly:Virgin Australia website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

What Virgin Australia’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:Virgin Australia website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Virgin Australia cabins and aircraft

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

Cabin names and seat details are not yet verified for Virgin Australia. What the route dataset does record is which aircraft types have appeared on its routes:

  • Aerospatiale/Alenia ATR 72
  • Airbus A319
  • Airbus A320
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A340-500
  • Airbus A340-600
  • Airbus A380-800
  • Boeing 777-200ER
  • Boeing 777-200LR
  • Boeing 777-300
  • Boeing 777-300ER
  • Fokker 100

Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.

A record of what has flown, not a current fleet

The route dataset accumulates equipment over time and is not a fleet register: it can name types Virgin Australia has retired, miss recent additions, and it covers only flights sold under VA. Seat pitch and cabin configuration are not verified for this carrier.

If your Virgin Australia flight is delayed or cancelled

Not yet verified

Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.

Still to check: Care, Rebooking and refunds, Compensation.

Check directly:Virgin Australia website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Virgin Australia check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.

Check directly:Virgin Australia website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

How to contact Virgin Australia

Verified 5 Oct 2026

Source: virginaustralia.com/au/en/help/contact-us (opens in a new tab)

Customer service phone
+61 7 3295 2296

Where Virgin Australia flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 60 Virgin Australia routes serving 23 destinations across 6 countries.

Destinations
23
Countries
6
Routes tracked
60
Longest route
12,757 km

Busiest markets by route count

  1. Sydney10 routes
  2. Brisbane9 routes
  3. Singapore8 routes
  4. Abu Dhabi4 routes
  5. Los Angeles4 routes

A market may include more than one airport.

Longest route in the dataset

Los Angeles LAXtoMelbourne MEL

12,757 km great-circle distance between the two airports.

Common questions about flying Virgin Australia

What is the Virgin Australia customer service phone number?

According to Virgin Australia’s own website (virginaustralia.com, checked 5 Oct 2026): +61 7 3295 2296.

How many destinations does Virgin Australia fly to?

Originfacts tracks 23 Virgin Australia destinations across 6 countries, on 60 routes.

Where is Virgin Australia based?

Virgin Australia is based in Australia. In the Originfacts route dataset, its busiest market is Sydney, followed by Brisbane, Singapore and Abu Dhabi.

What aircraft appear on Virgin Australia routes?

The routes we hold name Aerospatiale/Alenia ATR 72, Airbus A319, Airbus A320, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380-800, Boeing 777-200ER, Boeing 777-200LR, Boeing 777-300, Boeing 777-300ER and Fokker 100. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Virgin Australia route?

Los Angeles to Melbourne, at 12,757 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Virgin Australia’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.