Airline guide
VietjetIATA code VJ
Baggage allowances, fare rules, check-in cut-offs and contact details for Vietjet. Policy figures are read from Vietjet’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Vietnam
- Destinations
- 4 in 1 country
- Route data Jul 2026
Vietjet at a glance
Cabin bag size
Not yet verified. What’s missing (Cabin bag size)
Cabin bag weight
Not yet verified. What’s missing (Cabin bag weight)
Checked bag
Not yet verified. What’s missing (Checked bag)
Online check-in
Not yet verified. What’s missing (Online check-in)
Airport check-in closes
Not yet verified. What’s missing (Airport check-in closes)
Customer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026vietjetair.com (opens in a new tab)Full rules: Customer service
Vietjet carry-on baggage allowance
Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.
Still to check: Cabin bag size, Economy carry-on weight, Business & First carry-on weight.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
Vietjet checked baggage allowance
Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.
Still to check: Economy checked allowance, Business checked allowance, First checked allowance.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
What Vietjet’s cheapest fare includes
Fare-tier inclusions have not been verified against the airline’s published fare conditions.
Still to check: Lowest fare, Seat selection, Changes and cancellations.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
Vietjet cabins and aircraft
Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.
Still to check: Seat options, Reserved or random, Family seating.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
If your Vietjet flight is delayed or cancelled
Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.
Still to check: Care, Rebooking and refunds, Compensation.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
Vietjet check-in times and airport cut-offs
Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.
Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.
Check directly:Vietjet website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
How to contact Vietjet
- Customer service phone
- +1 800 555 0199
Where Vietjet flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 6 Vietjet routes serving 4 destinations across 1 country.
- Destinations
- 4
- Country
- 1
- Routes tracked
- 6
- Longest route
- 1,160 km
Busiest markets by route count
- Ho Chi Minh City3 routes
- Da Nang1 routes
- Hanoi1 routes
- Haiphong1 routes
A market may include more than one airport.
Longest route in the dataset
Hanoi HANtoHo Chi Minh City SGN
1,160 km great-circle distance between the two airports.
Destinations in the route data
- Ho Chi Minh City
- Da Nang
- Haiphong
- Hanoi
Common questions about flying Vietjet
What is the Vietjet customer service phone number?
According to Vietjet’s own website (vietjetair.com, checked 5 Oct 2026): +1 800 555 0199.
How many destinations does Vietjet fly to?
Originfacts tracks 4 Vietjet destinations across 1 country, on 6 routes.
Where is Vietjet based?
Vietjet is based in Vietnam. In the Originfacts route dataset, its busiest market is Ho Chi Minh City, followed by Da Nang, Hanoi and Haiphong.
What aircraft appear on Vietjet routes?
The routes we hold name Airbus A320. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Vietjet route?
Hanoi to Ho Chi Minh City, at 1,160 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Vietjet’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onNot yet verified—
- Checked bagsNot yet verified—
- Cheapest fareNot yet verified—
- Cabins & aircraftNot yet verified—
- Delays & cancellationsNot yet verified—
- Check-inNot yet verified—
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data