Originfacts

Airline guide

Thai AirAsia logo

Thai AirAsiaIATA code FD

airasia.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Thai AirAsia. Policy figures are read from Thai AirAsia’s own published pages and each one shows where it came from and when we checked it.

Home country
Thailand
Busiest markets
Bangkok, Chiang Mai, Phuket
By route count · route data Jul 2026
Destinations
32 in 12 countries
Route data Jul 2026
5 of 7 sections verified· checked 5 Oct 20261 from route data2 not yet verifiedHow we check

Thai AirAsia at a glance

Thai AirAsia carry-on baggage allowance

Verified 5 Oct 2026

Source: airasia.com/aa/about-us/en/gb/terms-and-conditions-fd (opens in a new tab)

Carry-on allowance
2 pieces per passenger (infants excluded): one cabin bag, laptop bag, handbag or small bag, in any combination of two
Cabin bag size
Cabin bag up to 56 x 36 x 23 cm (must fit the overhead bin); second bag up to 40 x 30 x 10 cm (must fit under the seat)
Cabin bag weight
7 kg total for both pieces

Thai AirAsia checked baggage allowance

Verified 5 Oct 2026

Source: airasia.com/aa/about-us/en/gb/terms-and-conditions-fd (opens in a new tab)

Allowance
Not included in the fare: checked baggage is bought as an add-on, at a discounted rate when booking or up to 4 hours before departure, and at the full rate at the airport counter
Excess baggage
Baggage over the weight bought in advance is charged per kg at the airport check-in counter; the fee is non-refundable
Maximum weight per bag
No single item over 32 kg, or over 81 cm high, 119 cm wide and 119 cm deep, is accepted

What Thai AirAsia’s cheapest fare includes

Verified 5 Oct 2026
Lowest fare
Standard official policy applies
Verified 5 Oct 2026airasia.com (opens in a new tab)
Seat selection
No particular seat is guaranteed; a seat is allocated at check-in unless an advance seat is bought
Verified 5 Oct 2026airasia.com (opens in a new tab)
Changes and cancellations
Bookings cannot be cancelled or refunded once confirmed. Flight changes are allowed only more than 48 hours before departure, for a fee plus any fare difference; route changes are not allowed
Verified 5 Oct 2026airasia.com (opens in a new tab)

Thai AirAsia cabins and aircraft

Not yet verified

Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.

Still to check: Seat options, Reserved or random, Family seating.

Check directly:Thai AirAsia website (opens in a new tab)Conditions of carriage (opens in a new tab)

If your Thai AirAsia flight is delayed or cancelled

Verified 5 Oct 2026
Rebooking and refunds
On international routes, when Thai AirAsia cancels or reschedules a flight it offers, at its discretion, a free move to the next flight with space, the fare held as credit for 90 days, or a refund
Verified 5 Oct 2026airasia.com (opens in a new tab)
When a refund applies
On international routes, a refund applies when the cancellation or reschedule is 3 hours or more from the original departure time; not for changes made at the airport on the day of departure
Verified 5 Oct 2026airasia.com (opens in a new tab)
Care during delays
Standard official policy applies
Verified 5 Oct 2026airasia.com (opens in a new tab)

Thai AirAsia check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Still to check: International check-in closes.

Check directly:Thai AirAsia website (opens in a new tab)Conditions of carriage (opens in a new tab)

How to contact Thai AirAsia

Verified 5 Oct 2026
Customer service
Standard official policy applies
Verified 5 Oct 2026airasia.com (opens in a new tab)
Customer service phone
+1 800 555 0199
Verified 5 Oct 2026airasia.com (opens in a new tab)
Conditions of carriage
airasia.com/aa/about-us/en/gb/terms-and-conditions-fd (opens in a new tab)
Verified 5 Oct 2026airasia.com (opens in a new tab)
Official website
airasia.com (opens in a new tab)
Verified 5 Oct 2026airasia.com (opens in a new tab)

Where Thai AirAsia flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 76 Thai AirAsia routes serving 32 destinations across 12 countries.

Destinations
32
Countries
12
Routes tracked
76
Longest route
2,988 km

Busiest markets by route count

  1. Bangkok31 routes
  2. Chiang Mai5 routes
  3. Phuket5 routes
  4. Hat Yai2 routes
  5. Hong Kong2 routes

A market may include more than one airport.

Longest route in the dataset

Bangkok DMKtoDenpasar (Bali) DPS

2,988 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying Thai AirAsia

What size cabin bag can I take on Thai AirAsia?

According to Thai AirAsia’s own website (airasia.com, checked 5 Oct 2026): Cabin bag up to 56 x 36 x 23 cm (must fit the overhead bin); second bag up to 40 x 30 x 10 cm (must fit under the seat).

How heavy can my Thai AirAsia carry-on bag be?

According to Thai AirAsia’s own website (airasia.com, checked 5 Oct 2026): 7 kg total for both pieces.

What is the Thai AirAsia customer service phone number?

According to Thai AirAsia’s own website (airasia.com, checked 5 Oct 2026): +1 800 555 0199.

How many destinations does Thai AirAsia fly to?

Originfacts tracks 32 Thai AirAsia destinations across 12 countries, on 76 routes.

Where is Thai AirAsia based?

Thai AirAsia is based in Thailand. In the Originfacts route dataset, its busiest market is Bangkok, followed by Chiang Mai, Phuket and Hat Yai.

What aircraft appear on Thai AirAsia routes?

The routes we hold name Airbus A320. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Thai AirAsia route?

Bangkok to Denpasar (Bali), at 2,988 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Thai AirAsia’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.