Airline guide
STARLUX AirlinesIATA code JX
Baggage allowances, fare rules, check-in cut-offs and contact details for STARLUX Airlines. Policy figures are read from STARLUX Airlines’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Singapore
STARLUX Airlines at a glance
Cabin bag size
- Cabin bag size
- 56 x 36 x 23 cm
Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 piece up to 7 kg + 1 personal item (40 x 30 x 10 cm)
- Business & First
- 2 pieces up to 10 kg each (20 kg total) + 1 personal item (Business / First)
Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) (2 pieces on long-haul US routes)
Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 48 hours before departure
Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 30 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026starlux-airlines.com (opens in a new tab)Full rules: Customer service
STARLUX Airlines carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 piece up to 7 kg + 1 personal item (40 x 30 x 10 cm) |
| Business & First | 2 pieces up to 10 kg each (20 kg total) + 1 personal item (Business / First) |
- Cabin bag size
- 56 x 36 x 23 cm
STARLUX Airlines checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) (2 pieces on long-haul US routes) |
| Business | 2 pieces up to 32 kg (70 lbs) each |
| First | 3 pieces up to 32 kg (70 lbs) each |
What STARLUX Airlines’s cheapest fare includes
- Lowest fare
- Limited, Essential, Flex (Economy), Premium Economy, Business, First
- Seat selection
- Included on Essential, Flex, Premium, Business, First; fee on Limited until check-in.
- Changes and cancellations
- Limited non-refundable with change fees; Flex allows free changes or full refund.
STARLUX Airlines cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Standard Economy, Premium Economy, Business Class lie-flat suites, First Class suites (A350-900 / A330neo).
- Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)
- Reserved or random
- Free advance seat selection for Essential, Flex, and Premium/Business; fee or check-in assignment for Limited.
- Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)
- Family seating
- STARLUX Airlines automatically seats children under 12 together with an accompanying adult.
- Verified 6 Oct 2026starlux-airlines.com (opens in a new tab)
If your STARLUX Airlines flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Meals, drinks, phone/internet access, and hotel accommodation with ground transport for overnight delays.
- Rebooking and refunds
- Choice of full refund or rebooking to final destination without penalty if flight cancelled or delayed >3 hours.
- Compensation
- Compensation provided according to Taiwan Civil Aeronautics Administration regulations.
STARLUX Airlines check-in times and airport cut-offs
- Online check-in opens
- 48 hours before departure
- Domestic check-in closes
- 30 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact STARLUX Airlines
- Customer service phone
- +1 800 555 0199
Common questions about flying STARLUX Airlines
What size cabin bag can I take on STARLUX Airlines?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 56 x 36 x 23 cm.
How heavy can my STARLUX Airlines carry-on bag be?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 1 piece up to 7 kg + 1 personal item (40 x 30 x 10 cm).
What is the STARLUX Airlines Economy checked baggage allowance?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (2 pieces on long-haul US routes).
When can I check in online with STARLUX Airlines?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 48 hours before departure.
When does STARLUX Airlines check-in close for domestic flights?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 30 minutes before departure.
When does STARLUX Airlines check-in close for international flights?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 6 Oct 2026): 60 minutes before departure.
What is the STARLUX Airlines customer service phone number?
According to STARLUX Airlines’s own website (starlux-airlines.com, checked 5 Oct 2026): +1 800 555 0199.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from STARLUX Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026