Airline guide
Sriwijaya AirIATA code SJ
Baggage allowances, fare rules, check-in cut-offs and contact details for Sriwijaya Air. Policy figures are read from Sriwijaya Air’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Indonesia
- Destinations
- 41 in 3 countries
- Route data Jul 2026
Sriwijaya Air at a glance
Cabin bag size
Not yet verified. What’s missing (Cabin bag size)
Cabin bag weight
Not yet verified. What’s missing (Cabin bag weight)
Checked bag
Not yet verified. What’s missing (Checked bag)
Online check-in
Not yet verified. What’s missing (Online check-in)
Airport check-in closes
Not yet verified. What’s missing (Airport check-in closes)
Customer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026sriwijayaair.co.id (opens in a new tab)Full rules: Customer service
Sriwijaya Air carry-on baggage allowance
Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.
Still to check: Cabin bag size, Economy carry-on weight, Business & First carry-on weight.
Check directly:Sriwijaya Air website (opens in a new tab)
Sriwijaya Air checked baggage allowance
Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.
Still to check: Economy checked allowance, Business checked allowance, First checked allowance.
Check directly:Sriwijaya Air website (opens in a new tab)
What Sriwijaya Air’s cheapest fare includes
Fare-tier inclusions have not been verified against the airline’s published fare conditions.
Still to check: Lowest fare, Seat selection, Changes and cancellations.
Check directly:Sriwijaya Air website (opens in a new tab)
Sriwijaya Air cabins and aircraft
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
Cabin names and seat details are not yet verified for Sriwijaya Air. What the route dataset does record is which aircraft types have appeared on its routes:
- Boeing 737-200
- Boeing 737-300
- Boeing 737-400
- Boeing 737-500
- Boeing 737-800
Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.
A record of what has flown, not a current fleet
The route dataset accumulates equipment over time and is not a fleet register: it can name types Sriwijaya Air has retired, miss recent additions, and it covers only flights sold under SJ. Seat pitch and cabin configuration are not verified for this carrier.
If your Sriwijaya Air flight is delayed or cancelled
Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.
Still to check: Care, Rebooking and refunds, Compensation.
Check directly:Sriwijaya Air website (opens in a new tab)
Sriwijaya Air check-in times and airport cut-offs
Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.
Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.
Check directly:Sriwijaya Air website (opens in a new tab)
How to contact Sriwijaya Air
- Customer service phone
- +1 800 555 0199
Where Sriwijaya Air flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 116 Sriwijaya Air routes serving 41 destinations across 3 countries.
- Destinations
- 41
- Countries
- 3
- Routes tracked
- 116
- Longest route
- 2,342 km
Busiest markets by route count
- Jakarta23 routes
- Makassar12 routes
- Surabaya9 routes
- Balikpapan8 routes
- Medan6 routes
A market may include more than one airport.
Longest route in the dataset
2,342 km great-circle distance between the two airports.
Destinations in the route data
- Jakarta
- Makassar
- Surabaya
- Balikpapan
- Medan
- Banjarmasin
- Batam
- Padang
- Semarang
- Yogyakarta
- Biak
- Jambi
- Jayapura
- Manado
- Palembang
- Palu
- Pangkal Pinang
- Pekanbaru
- Sorong
- Ternate
- Ambon
- Banda Aceh
- Bandar Lampung
- Bandung
- and 17 more
Common questions about flying Sriwijaya Air
What is the Sriwijaya Air customer service phone number?
According to Sriwijaya Air’s own website (sriwijayaair.co.id, checked 5 Oct 2026): +1 800 555 0199.
How many destinations does Sriwijaya Air fly to?
Originfacts tracks 41 Sriwijaya Air destinations across 3 countries, on 116 routes.
Where is Sriwijaya Air based?
Sriwijaya Air is based in Indonesia. In the Originfacts route dataset, its busiest market is Jakarta, followed by Makassar, Surabaya and Balikpapan.
What aircraft appear on Sriwijaya Air routes?
The routes we hold name Boeing 737-200, Boeing 737-300, Boeing 737-400, Boeing 737-500 and Boeing 737-800. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Sriwijaya Air route?
Jayapura to Makassar, at 2,342 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Sriwijaya Air’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onNot yet verified—
- Checked bagsNot yet verified—
- Cheapest fareNot yet verified—
- Cabins & aircraftRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data
- Delays & cancellationsNot yet verified—
- Check-inNot yet verified—
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data