Originfacts

Airline guide

Shanghai Airlines logo

Shanghai AirlinesIATA code FM

shanghai-air.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Shanghai Airlines. Policy figures are read from Shanghai Airlines’s own published pages and each one shows where it came from and when we checked it.

Home country
People's Republic of China
Busiest markets
Shanghai, Hong Kong, Guangzhou
By route count · route data Jul 2026
Destinations
77 in 8 countries
Route data Jul 2026
1 of 7 sections verified· checked 5 Oct 20262 from route data5 not yet verifiedHow we check

Shanghai Airlines at a glance

Shanghai Airlines carry-on baggage allowance

Not yet verified

Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.

Still to check: Cabin bag size, Economy carry-on weight, Business & First carry-on weight.

Check directly:Shanghai Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Shanghai Airlines checked baggage allowance

Not yet verified

Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.

Still to check: Economy checked allowance, Business checked allowance, First checked allowance.

Check directly:Shanghai Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

What Shanghai Airlines’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:Shanghai Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Shanghai Airlines cabins and aircraft

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

Cabin names and seat details are not yet verified for Shanghai Airlines. What the route dataset does record is which aircraft types have appeared on its routes:

  • Airbus A320
  • Airbus A321
  • Airbus A330
  • Airbus A330-200
  • Airbus A330-300
  • Boeing 737
  • Boeing 737-800
  • Boeing 757
  • Canadair Regional Jet

Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.

A record of what has flown, not a current fleet

The route dataset accumulates equipment over time and is not a fleet register: it can name types Shanghai Airlines has retired, miss recent additions, and it covers only flights sold under FM. Seat pitch and cabin configuration are not verified for this carrier.

If your Shanghai Airlines flight is delayed or cancelled

Not yet verified

Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.

Still to check: Care, Rebooking and refunds, Compensation.

Check directly:Shanghai Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Shanghai Airlines check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.

Check directly:Shanghai Airlines website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

How to contact Shanghai Airlines

Verified 5 Oct 2026

Source: shanghai-air.com/contact (opens in a new tab)

Customer service phone
+20 2 2696 6700

Where Shanghai Airlines flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 214 Shanghai Airlines routes serving 77 destinations across 8 countries.

Destinations
77
Countries
8
Routes tracked
214
Longest route
3,535 km

Busiest markets by route count

  1. Shanghai83 routes
  2. Hong Kong6 routes
  3. Guangzhou5 routes
  4. Qingdao5 routes
  5. Xian5 routes

A market may include more than one airport.

Longest route in the dataset

Phuket HKTtoShanghai PVG

3,535 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying Shanghai Airlines

What is the Shanghai Airlines customer service phone number?

According to Shanghai Airlines’s own website (shanghai-air.com, checked 5 Oct 2026): +20 2 2696 6700.

How many destinations does Shanghai Airlines fly to?

Originfacts tracks 77 Shanghai Airlines destinations across 8 countries, on 214 routes.

Where is Shanghai Airlines based?

Shanghai Airlines is based in People's Republic of China. In the Originfacts route dataset, its busiest market is Shanghai, followed by Hong Kong, Guangzhou and Qingdao.

What aircraft appear on Shanghai Airlines routes?

The routes we hold name Airbus A320, Airbus A321, Airbus A330, Airbus A330-200, Airbus A330-300, Boeing 737, Boeing 737-800, Boeing 757 and Canadair Regional Jet. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Shanghai Airlines route?

Phuket to Shanghai, at 3,535 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Shanghai Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.