Airline guide
RwandAirIATA code WB
Baggage allowances, fare rules, check-in cut-offs and contact details for RwandAir. Policy figures are read from RwandAir’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Rwanda
- Destinations
- 17 in 12 countries
- Route data Jul 2026
RwandAir at a glance
Cabin bag size
Covered in full in the section below. Read it (Cabin bag size)
Cabin bag weight
Covered in full in the section below. Read it (Cabin bag weight)
Checked bag
Covered in full in the section below. Read it (Checked bag)
Online check-in
Not yet verified. What’s missing (Online check-in)
Airport check-in closes
Not yet verified. What’s missing (Airport check-in closes)
Customer service
- Customer service phone
- +20 2 2696 6700
Verified 5 Oct 2026rwandair.com (opens in a new tab)Full rules: Customer service
RwandAir carry-on baggage allowance
Limits are checked with RwandAir baggage sizers at check-in; anything over the carry-on limits must be checked in and excess baggage fees apply.
- Carry-on allowance
- One carry-on bag and one personal item (a purse, laptop bag or small backpack) per passenger; the carry-on bag must fit in the overhead bin or under the seat in front of you.
- Cabin bag weight
- Carry-on bag and personal item together must not exceed a combined weight of 10kg/22 lbs, except for Johannesburg, where the authority restricts this to 15 lbs [7kgs].
RwandAir checked baggage allowance
Fees vary by the region you fly from; RwandAir publishes separate tables for East, Southern, Central and West Africa, the Middle East, Europe and Asia.
- Size
- Standard dimensions accepted for checked baggage total 158cm.
- Extra bag east africa
- Additional bag rates from East Africa (Kigali, Entebbe, Bujumbura, Juba, Nairobi, Mombasa, Dar es Salaam and Arusha), per 23Kg piece: $100.00 within East Africa; $130.00 to West, Central and Southern Africa; $200.00 to Europe and London; $230.00 to the Middle East; $200.00 to Asia; $253.00 to the United States and rest of the world. A heavy single bag between 24-32kg, sold at check-in only, costs $50.00 to $99.00 depending on destination.
- Oversize
- Approved bags over 32kgs and/or more than 203 CM, up to 50 kgs, need prior consent and cost USD 140 within East Africa up to USD 300 between Africa and Europe.
What RwandAir’s cheapest fare includes
Fare-tier inclusions have not been verified against the airline’s published fare conditions.
Still to check: Lowest fare, Seat selection, Changes and cancellations.
Check directly:RwandAir website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
RwandAir cabins and aircraft
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
Cabin names and seat details are not yet verified for RwandAir. What the route dataset does record is which aircraft types have appeared on its routes:
- Airbus A330-200
- Boeing 737
- Boeing 737-500
- Boeing 737-800
- Dash 8
Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.
A record of what has flown, not a current fleet
The route dataset accumulates equipment over time and is not a fleet register: it can name types RwandAir has retired, miss recent additions, and it covers only flights sold under WB. Seat pitch and cabin configuration are not verified for this carrier.
If your RwandAir flight is delayed or cancelled
RwandAir's conditions of carriage set out what it does when it cancels or delays a flight due to circumstances beyond its control.
- Rebooking
- If RwandAir cancels or delays a flight due to circumstances beyond its control, cannot provide confirmed space, or causes you to miss a reserved connection, it will either carry you on another of its scheduled services with space available, or reroute you to your ticketed destination on its own services, another carrier's services or surface transport, at no additional fare or charge; or refund you.
- Refund
- Involuntary refund (RwandAir cancels, fails to operate reasonably to schedule, cannot provide confirmed space or causes a missed connection): if no part of the ticket has been used, the fare paid; if part has been used, the higher of the one-way fare from the point of interruption to the destination or next stopover, or the difference between the fare paid and the fare for the travel used.
RwandAir check-in times and airport cut-offs
Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.
Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.
Check directly:RwandAir website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
How to contact RwandAir
- Conditions of carriage
- rwandair.com/our-policies/terms-conditions-of-carriage (opens in a new tab)
- Verified 4 Sep 2026rwandair.com (opens in a new tab)
Where RwandAir flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 34 RwandAir routes serving 17 destinations across 12 countries.
- Destinations
- 17
- Countries
- 12
- Routes tracked
- 34
- Longest route
- 6,361 km
Busiest markets by route count
- Kigali15 routes
- Brazzaville2 routes
- Dubai2 routes
- Mombasa2 routes
- Addis Ababa1 routes
A market may include more than one airport.
Longest route in the dataset
6,361 km great-circle distance between the two airports.
Destinations in the route data
- Kigali
- Brazzaville
- Dubai
- Mombasa
- Addis Ababa
- Brussels
- Bujumbura
- Dar Es Salaam
- Entebbe
- Gisenyi
- Johannesburg
- Kamembe
- Kilimanjaro
- Lagos
- Libreville
- Mwanza
- Nairobi
Common questions about flying RwandAir
How heavy can my RwandAir carry-on bag be?
According to RwandAir’s own website (rwandair.com, checked 4 Sep 2026): Carry-on bag and personal item together must not exceed a combined weight of 10kg/22 lbs, except for Johannesburg, where the authority restricts this to 15 lbs [7kgs].
What is the RwandAir customer service phone number?
According to RwandAir’s own website (rwandair.com, checked 5 Oct 2026): +20 2 2696 6700.
How many destinations does RwandAir fly to?
Originfacts tracks 17 RwandAir destinations across 12 countries, on 34 routes.
Where is RwandAir based?
RwandAir is based in Rwanda. In the Originfacts route dataset, its busiest market is Kigali, followed by Brazzaville, Dubai and Mombasa.
What aircraft appear on RwandAir routes?
The routes we hold name Airbus A330-200, Boeing 737, Boeing 737-500, Boeing 737-800 and Dash 8. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest RwandAir route?
Brussels to Kigali, at 6,361 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from RwandAir’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 4 Sep 2026
- Checked bagsVerified 4 Sep 2026
- Cheapest fareNot yet verified—
- Cabins & aircraftRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data
- Delays & cancellationsVerified 5 Oct 2026
- Check-inNot yet verified—
- ContactVerified 4 Sep 2026 – 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data