Airline guide
QantasIATA code QF
Baggage allowances, fare rules, check-in cut-offs and contact details for Qantas. Policy figures are read from Qantas’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Australia
- Destinations
- 92 in 25 countries
- Route data Jul 2026
Qantas at a glance
Cabin bag size
- Cabin bag size
- 55 x 40 x 20 cm
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 piece up to 7 kg (15 lbs)
- Business & First
- 2 pieces up to 14 kg (30 lbs) total (max 10 kg for 1 piece)
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) domestic; 1-2 pieces up to 30-35 kg total international
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 24 hours before scheduled departure via qantas.com or Qantas App
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 30 minutes before departure (45 min with checked baggage)
- International
- 60 minutes before departure for international flights
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- 13 13 13 (Australia) / +61 2 8222 2439 (International)
Verified 6 Oct 2026qantas.com (opens in a new tab)Full rules: Customer service
Qantas carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 piece up to 7 kg (15 lbs) |
| Business & First | 2 pieces up to 14 kg (30 lbs) total (max 10 kg for 1 piece) |
- Cabin bag size
- 55 x 40 x 20 cm
Qantas checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) domestic; 1-2 pieces up to 30-35 kg total international |
| Business | 2 pieces up to 32 kg (70 lbs) each domestic; 40 kg total international |
| First | 3 pieces up to 32 kg (70 lbs) each domestic; 50 kg total international |
What Qantas’s cheapest fare includes
- Seat selection
- Paid advance seat selection for Economy; complimentary at online check-in (24h prior)
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Changes and cancellations
- Changes permitted for a fee ($99 AUD domestic) plus fare difference; non-refundable
- Verified 6 Oct 2026qantas.com (opens in a new tab)
Qantas cabins and aircraft
Qantas operates four long-haul cabin classes across its A380-800, B787-9, A330-200/300, and B737-800 fleet, with distinct seating and seat selection rules.
- Seat options
- First Suites (A380 1-1-1 79" flat bed), Business Suites (1-2-1 direct aisle access 80" lie-flat), Premium Economy (2-3-2 38" pitch), and Economy (3-3-3/3-3 31" pitch)
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Reserved or random
- Complimentary advance seat selection for First, Business, Premium Economy, and Qantas Frequent Flyer Silver/Gold/Platinum members; fee applies for Economy Red e-Deal until online check-in opens 24h prior
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Family seating
- Children under 12 traveling on the same booking are automatically seated next to an accompanying adult free of charge
- Verified 6 Oct 2026qantas.com (opens in a new tab)
If your Qantas flight is delayed or cancelled
- Care during delays
- Meal & refreshment vouchers for delays over 2 hours; hotel accommodation and airport transfers for overnight delays
- Refund or rebooking
- Full refund to original form of payment or free rebooking on next available Qantas flight if delayed 2+ hours
Qantas check-in times and airport cut-offs
- Online check-in opens
- 24 hours before scheduled departure via qantas.com or Qantas App
- Domestic check-in closes
- 30 minutes before departure (45 min with checked baggage)
- International check-in closes
- 60 minutes before departure for international flights
How to contact Qantas
- Customer service phone
- 13 13 13 (Australia) / +61 2 8222 2439 (International)
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Customer relations email
- customerrelations@qantas.com.au
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Help centre
- qantas.com/au/en/support/contact-us (opens in a new tab)
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Conditions of carriage
- qantas.com/au/en/book-a-trip/flights/conditions-of-carriage (opens in a new tab)
- Verified 6 Oct 2026qantas.com (opens in a new tab)
- Registered address
- 10 Bourke Road, Mascot, NSW 2020, Australia
- Verified 6 Oct 2026qantas.com (opens in a new tab)
Where Qantas flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 400 Qantas routes serving 92 destinations across 25 countries.
- Destinations
- 92
- Countries
- 25
- Routes tracked
- 400
- Longest route
- 13,808 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
13,808 km great-circle distance between the two airports.
Common questions about flying Qantas
What size cabin bag can I take on Qantas?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 55 x 40 x 20 cm.
How heavy can my Qantas carry-on bag be?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 1 piece up to 7 kg (15 lbs).
What is the Qantas Economy checked baggage allowance?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) domestic; 1-2 pieces up to 30-35 kg total international.
When can I check in online with Qantas?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 24 hours before scheduled departure via qantas.com or Qantas App.
When does Qantas check-in close for domestic flights?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 30 minutes before departure (45 min with checked baggage).
When does Qantas check-in close for international flights?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 60 minutes before departure for international flights.
What is the Qantas customer service phone number?
According to Qantas’s own website (qantas.com, checked 6 Oct 2026): 13 13 13 (Australia) / +61 2 8222 2439 (International).
How many destinations does Qantas fly to?
Originfacts tracks 92 Qantas destinations across 25 countries, on 400 routes.
Where is Qantas based?
Qantas is based in Australia. In the Originfacts route dataset, its busiest market is Sydney, followed by Brisbane, Melbourne and Perth.
What aircraft appear on Qantas routes?
The routes we hold name Airbus A320, Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A340-600, Airbus A380-800, Boeing 717-200, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-300, Boeing 777-200ER, Dash 8, Dash 8-300, Dash 8-400, Embraer E170, Fokker 100 and Fokker 50. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Qantas route?
Sydney to Dallas, at 13,808 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Qantas’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 6 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data