Originfacts

Airline guide

NordStar logo

NordStarIATA code Y7

nordstar.ru(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for NordStar. Policy figures are read from NordStar’s own published pages and each one shows where it came from and when we checked it.

Home country
Russia
Busiest markets
Krasnoyarsk, Norilsk, Samara
By route count · route data Jul 2026
Destinations
27 in 6 countries
Route data Jul 2026
4 of 7 sections verified· checked 5 Oct 20262 from route data2 not yet verifiedHow we check

NordStar at a glance

NordStar carry-on baggage allowance

Verified 5 Oct 2026

Source: nordstar.ru/passengers/baggage/baggage-hand-luggage (opens in a new tab)

Your hand-luggage allowance depends on the fare your ticket was issued at.

Cabin bag size
1 piece of hand luggage, no larger than 55×40×23 cm. Hand luggage over this size must go in the hold as a paid oversize service (up to 10 kg and 138 cm in total dimensions).
Cabin bag weight
Up to 10 kg or up to 15 kg, depending on the fare.
Personal item
In addition to the allowance: a handbag, briefcase or backpack of no more than 5 kg, plus a cane, crutches or wheelchair.

NordStar checked baggage allowance

Verified 5 Oct 2026

Source: nordstar.ru/passengers/baggage/baggage-hand-luggage (opens in a new tab)

Some fares include checked baggage; others include hand luggage only.

Allowance by fare
Depending on the fare, the free allowance is one of: 1 piece of hand luggage up to 10 kg (no checked bag); 1 piece of hand luggage up to 10 kg + 1 bag up to 23 kg; 1 piece of hand luggage up to 15 kg + 1 bag up to 30 kg; or 1 piece of hand luggage up to 15 kg + 2 bags of up to 30 kg each. The allowance may be reduced or increased on some routes and periods; on charter flights it is shown on the itinerary receipt.
Size
One checked bag must not exceed 203 cm in total of its three dimensions.

What NordStar’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:NordStar website (opens in a new tab)Conditions of carriage (opens in a new tab)

NordStar cabins and aircraft

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

Cabin names and seat details are not yet verified for NordStar. What the route dataset does record is which aircraft types have appeared on its routes:

  • Aerospatiale/Alenia ATR 42-500
  • Boeing 737-300
  • Boeing 737-800

Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.

A record of what has flown, not a current fleet

The route dataset accumulates equipment over time and is not a fleet register: it can name types NordStar has retired, miss recent additions, and it covers only flights sold under Y7. Seat pitch and cabin configuration are not verified for this carrier.

If your NordStar flight is delayed or cancelled

Not yet verified

Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.

Still to check: Care, Rebooking and refunds, Compensation.

Check directly:NordStar website (opens in a new tab)Conditions of carriage (opens in a new tab)

NordStar check-in times and airport cut-offs

Verified 5 Oct 2026

Source: nordstar.ru/services/check-in (opens in a new tab)

Online check-in
Online check-in opens 24 hours and closes 1 hour before departure.
Airport check-in closes
Airport check-in opens no less than 2 hours before the departure time on your ticket (it can differ by airport) and closes 40 minutes before departure; closing times at airports abroad may differ.
Boarding closes
Boarding ends 30 minutes before departure.

How to contact NordStar

Verified 5 Oct 2026
Customer service phone
8-800-700-8-007 (free within Russia); +7 (495) 967-80-07
Verified 5 Oct 2026nordstar.ru (opens in a new tab)
Conditions of carriage
nordstar.ru/passengers/terms-of-carriage (opens in a new tab)
Verified 5 Oct 2026nordstar.ru (opens in a new tab)

Where NordStar flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 68 NordStar routes serving 27 destinations across 6 countries.

Destinations
27
Countries
6
Routes tracked
68
Longest route
4,549 km

Busiest markets by route count

  1. Krasnoyarsk17 routes
  2. Norilsk8 routes
  3. Samara4 routes
  4. Novosibirsk4 routes
  5. Mineralnye Vody3 routes

A market may include more than one airport.

Longest route in the dataset

Dubai DXBtoKrasnoyarsk KJA

4,549 km great-circle distance between the two airports.

Destinations in the route data

  • Krasnoyarsk
  • Norilsk
  • Novosibirsk
  • Samara
  • Mineralnye Vody
  • Moscow
  • Yekaterinburg
  • Adler/Sochi
  • Baku
  • Khabarovsk
  • Saint Petersburg
  • Tomsk
  • Ufa
  • Ulan-Ude
  • Beijing
  • Chita
  • Dubai
  • Dushanbe
  • Igarka
  • Irkutsk
  • Khujand
  • Krasnodar
  • Rostov
  • Surgut
  • and 3 more

Common questions about flying NordStar

What size cabin bag can I take on NordStar?

According to NordStar’s own website (nordstar.ru, checked 5 Oct 2026): 1 piece of hand luggage, no larger than 55×40×23 cm. Hand luggage over this size must go in the hold as a paid oversize service (up to 10 kg and 138 cm in total dimensions).

How heavy can my NordStar carry-on bag be?

According to NordStar’s own website (nordstar.ru, checked 5 Oct 2026): Up to 10 kg or up to 15 kg, depending on the fare.

When can I check in online with NordStar?

According to NordStar’s own website (nordstar.ru, checked 5 Oct 2026): Online check-in opens 24 hours and closes 1 hour before departure.

What is the NordStar customer service phone number?

According to NordStar’s own website (nordstar.ru, checked 5 Oct 2026): 8-800-700-8-007 (free within Russia); +7 (495) 967-80-07.

How many destinations does NordStar fly to?

Originfacts tracks 27 NordStar destinations across 6 countries, on 68 routes.

Where is NordStar based?

NordStar is based in Russia. In the Originfacts route dataset, its busiest market is Krasnoyarsk, followed by Norilsk, Samara and Novosibirsk.

What aircraft appear on NordStar routes?

The routes we hold name Aerospatiale/Alenia ATR 42-500, Boeing 737-300 and Boeing 737-800. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest NordStar route?

Dubai to Krasnoyarsk, at 4,549 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from NordStar’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.