Airline guide
Kenya AirwaysIATA code KQ
Baggage allowances, fare rules, check-in cut-offs and contact details for Kenya Airways. Policy figures are read from Kenya Airways’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Kenya
- Destinations
- 64 in 50 countries
- Route data Jul 2026
Kenya Airways at a glance
Cabin bag size
- Cabin bag size
- Each cabin piece max L55xW25xH35cm. Business Class: 2 pieces + 1 accessory; Economy Class: 1 piece + 1 accessory.
Verified 3 Sep 2026kenya-airways.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
Covered in full in the section below. Read it (Cabin bag weight)
Checked bag
Not yet verified. What’s missing (Checked bag)
Online check-in
Not yet verified. What’s missing (Online check-in)
Airport check-in closes
Not yet verified. What’s missing (Airport check-in closes)
Customer service
- Customer service phone
- +254 734 104 747 (Global Tel, Customer Excellence Center, open 24 hours)
Verified 3 Sep 2026kenya-airways.com (opens in a new tab)Full rules: Customer service
Kenya Airways carry-on baggage allowance
All cabin baggage must carry an "approved KQ cabin luggage" label.
- Cabin bag size
- Each cabin piece max L55xW25xH35cm. Business Class: 2 pieces + 1 accessory; Economy Class: 1 piece + 1 accessory.
- Cabin bag weight
- Total weight including the accessory: Business Class max 18kgs/39lbs; Economy Class max 12kgs/26lbs on flights to/from the EU, US and UK, and max 10kgs/22lbs on all other routes.
- Personal item
- One accessory (handbag, backpack, briefcase, camera or laptop), maximum dimensions L40xW15xH30cms, plus 1 duty free shopping bag per passenger.
- Infant
- Infants under 2 years not occupying a seat: 1 piece of cabin baggage, MAX 12kgs and MAX L55 x W25 x H35.
Kenya Airways checked baggage allowance
Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.
Still to check: Economy checked allowance, Business checked allowance, First checked allowance.
Check directly:Kenya Airways website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
What Kenya Airways’s cheapest fare includes
Fare-tier inclusions have not been verified against the airline’s published fare conditions.
Still to check: Lowest fare, Seat selection, Changes and cancellations.
Check directly:Kenya Airways website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
Kenya Airways cabins and aircraft
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
Cabin names and seat details are not yet verified for Kenya Airways. What the route dataset does record is which aircraft types have appeared on its routes:
- Aerospatiale/Alenia ATR 42-300/320
- Aerospatiale/Alenia ATR 42-500
- Aerospatiale/Alenia ATR 72
- Airbus A319
- Airbus A320
- Airbus A330
- Airbus A330-200
- Airbus A330-300
- Avro RJ85 Avroliner
- Boeing 737-300
- Boeing 737-700
- Boeing 737-800
- Boeing 747
- Boeing 767-300
- Boeing 777-200ER
- Boeing 777-300
- Embraer E170
- Embraer E190
Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.
A record of what has flown, not a current fleet
The route dataset accumulates equipment over time and is not a fleet register: it can name types Kenya Airways has retired, miss recent additions, and it covers only flights sold under KQ. Seat pitch and cabin configuration are not verified for this carrier.
If your Kenya Airways flight is delayed or cancelled
Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.
Still to check: Care, Rebooking and refunds, Compensation.
Check directly:Kenya Airways website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
Kenya Airways check-in times and airport cut-offs
Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.
Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.
Check directly:Kenya Airways website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)
How to contact Kenya Airways
- Customer service phone
- +254 734 104 747 (Global Tel, Customer Excellence Center, open 24 hours)
Where Kenya Airways flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 163 Kenya Airways routes serving 64 destinations across 50 countries.
- Destinations
- 64
- Countries
- 50
- Routes tracked
- 163
- Longest route
- 10,055 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
10,055 km great-circle distance between the two airports.
Common questions about flying Kenya Airways
What size cabin bag can I take on Kenya Airways?
According to Kenya Airways’s own website (kenya-airways.com, checked 3 Sep 2026): Each cabin piece max L55xW25xH35cm. Business Class: 2 pieces + 1 accessory; Economy Class: 1 piece + 1 accessory.
How heavy can my Kenya Airways carry-on bag be?
According to Kenya Airways’s own website (kenya-airways.com, checked 3 Sep 2026): Total weight including the accessory: Business Class max 18kgs/39lbs; Economy Class max 12kgs/26lbs on flights to/from the EU, US and UK, and max 10kgs/22lbs on all other routes.
What is the Kenya Airways customer service phone number?
According to Kenya Airways’s own website (kenya-airways.com, checked 3 Sep 2026): +254 734 104 747 (Global Tel, Customer Excellence Center, open 24 hours).
How many destinations does Kenya Airways fly to?
Originfacts tracks 64 Kenya Airways destinations across 50 countries, on 163 routes.
Where is Kenya Airways based?
Kenya Airways is based in Kenya. In the Originfacts route dataset, its busiest market is Nairobi, followed by Bangkok, Dar Es Salaam and Dubai.
What aircraft appear on Kenya Airways routes?
The routes we hold name Aerospatiale/Alenia ATR 42-300/320, Aerospatiale/Alenia ATR 42-500, Aerospatiale/Alenia ATR 72, Airbus A319, Airbus A320, Airbus A330, Airbus A330-200, Airbus A330-300, Avro RJ85 Avroliner, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 747, Boeing 767-300, Boeing 777-200ER, Boeing 777-300, Embraer E170 and Embraer E190. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Kenya Airways route?
Seoul to Nairobi, at 10,055 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Kenya Airways’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 3 Sep 2026
- Checked bagsNot yet verified—
- Cheapest fareNot yet verified—
- Cabins & aircraftRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data
- Delays & cancellationsNot yet verified—
- Check-inNot yet verified—
- ContactVerified 3 Sep 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data