Originfacts

Airline guide

Jetstar logo

JetstarIATA code JQ

jetstar.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Jetstar. Policy figures are read from Jetstar’s own published pages and each one shows where it came from and when we checked it.

Home country
Australia
Busiest markets
Sydney, Melbourne, Brisbane
By route count · route data Jul 2026
Destinations
33 in 10 countries
Route data Jul 2026
7 of 7 sections verified· checked 5 Oct 2026 – 6 Oct 20261 from route dataHow we check

Jetstar at a glance

Jetstar carry-on baggage allowance

Verified 6 Oct 2026

Source: jetstar.com/baggage/hand-baggage (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy2 items combined total up to 7 kg (option to purchase 14 kg total)
Business & First2 items combined total up to 14 kg (max 10 kg single item)
Cabin bag size
56 x 36 x 23 cm

Jetstar checked baggage allowance

Verified 6 Oct 2026

Source: jetstar.com/baggage/checked-baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
EconomyChecked baggage available for purchase (15–40 kg); 20 kg included on Plus / Max bundles
Business30 kg checked baggage included (option to add up to 40 kg total)
First30 kg checked baggage included (Business Class is top cabin)

What Jetstar’s cheapest fare includes

Verified 6 Oct 2026

Source: jetstar.com/fares (opens in a new tab)

Lowest fare
Starter, Starter Plus, Starter Max, Business, Business Max
Seat selection
Included on Plus, Max, Business; fee applies on basic Starter until check-in.
Changes and cancellations
Basic Starter non-refundable; Max bundles allow free changes or full refund in flight credit/voucher.

Jetstar cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Extra Legroom seats, Business Class wide recliner seats (B787 Dreamliner).
Verified 6 Oct 2026jetstar.com (opens in a new tab)
Reserved or random
Fee-based advance seat selection on Starter; included on Plus/Max/Business; assigned free at check-in.
Verified 6 Oct 2026jetstar.com (opens in a new tab)
Family seating
Jetstar automatically seats children under 12 with an accompanying adult free of charge.
Verified 6 Oct 2026jetstar.com (opens in a new tab)

If your Jetstar flight is delayed or cancelled

Verified 6 Oct 2026

Source: jetstar.com/passenger-rights (opens in a new tab)

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care
Meal vouchers, communications, and hotel accommodation with transport for controllable overnight delays.
Rebooking and refunds
Choice of full refund or rebooking on next available Jetstar flight if cancelled or delayed >3 hours.
Compensation
Australian Consumer Law guarantees apply for failure of service.

Jetstar check-in times and airport cut-offs

Verified 6 Oct 2026

Source: jetstar.com/check-in (opens in a new tab)

Online check-in opens
48 hours before departure (7 days before for select bundles)
Domestic check-in closes
30 minutes before departure (Australia / NZ)
International check-in closes
60 minutes before departure
Boarding closes
15–20 minutes before departure

How to contact Jetstar

Verified 5 Oct 2026

Source: jetstar.com/au/en/contact-us (opens in a new tab)

Customer service phone
+61 3 8628 3400

Where Jetstar flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 168 Jetstar routes serving 33 destinations across 10 countries.

Destinations
33
Countries
10
Routes tracked
168
Longest route
8,409 km

Busiest markets by route count

  1. Sydney21 routes
  2. Melbourne20 routes
  3. Brisbane13 routes
  4. Gold Coast11 routes
  5. Cairns10 routes

A market may include more than one airport.

Longest route in the dataset

Auckland AKLtoSingapore SIN

8,409 km great-circle distance between the two airports.

Common questions about flying Jetstar

What size cabin bag can I take on Jetstar?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): 56 x 36 x 23 cm.

How heavy can my Jetstar carry-on bag be?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): 2 items combined total up to 7 kg (option to purchase 14 kg total).

What is the Jetstar Economy checked baggage allowance?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): Checked baggage available for purchase (15–40 kg); 20 kg included on Plus / Max bundles.

When can I check in online with Jetstar?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): 48 hours before departure (7 days before for select bundles).

When does Jetstar check-in close for domestic flights?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): 30 minutes before departure (Australia / NZ).

When does Jetstar check-in close for international flights?

According to Jetstar’s own website (jetstar.com, checked 6 Oct 2026): 60 minutes before departure.

What is the Jetstar customer service phone number?

According to Jetstar’s own website (jetstar.com, checked 5 Oct 2026): +61 3 8628 3400.

How many destinations does Jetstar fly to?

Originfacts tracks 33 Jetstar destinations across 10 countries, on 168 routes.

Where is Jetstar based?

Jetstar is based in Australia. In the Originfacts route dataset, its busiest market is Sydney, followed by Melbourne, Brisbane and Gold Coast.

What aircraft appear on Jetstar routes?

The routes we hold name Airbus A320, Airbus A321 and Airbus A330-200. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Jetstar route?

Auckland to Singapore, at 8,409 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Jetstar’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.