Airline guide
Japan AirlinesIATA code JL
Baggage allowances, fare rules, check-in cut-offs and contact details for Japan Airlines. Policy figures are read from Japan Airlines’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Japan
- Destinations
- 86 in 26 countries
- Route data Jul 2026
Japan Airlines at a glance
Cabin bag size
- Cabin bag size
- 55 x 40 x 25 cm (115 cm total)
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 carry-on bag + 1 personal item, total combined weight up to 10 kg (22 lbs)
- Business & First
- 1 carry-on bag + 1 personal item, total combined weight up to 10 kg (22 lbs)
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 2 pieces up to 23 kg (50 lbs) each
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 24 hours before scheduled departure via jal.co.jp or JAL app
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 20 minutes before departure for Japan domestic flights
- International
- 60 minutes before departure for international flights
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +81 3-5460-0511 (Japan) / +1 800-525-3663 (US)
Verified 6 Oct 2026jal.co.jp (opens in a new tab)Full rules: Customer service
Japan Airlines carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 carry-on bag + 1 personal item, total combined weight up to 10 kg (22 lbs) |
| Business & First | 1 carry-on bag + 1 personal item, total combined weight up to 10 kg (22 lbs) |
- Cabin bag size
- 55 x 40 x 25 cm (115 cm total)
Japan Airlines checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 2 pieces up to 23 kg (50 lbs) each |
| Business | 3 pieces up to 32 kg (70 lbs) each |
| First | 3 pieces up to 32 kg (70 lbs) each |
What Japan Airlines’s cheapest fare includes
- Lowest fare
- Standard Economy (includes 2 checked bags up to 23 kg each, 10 kg carry-on, free seat selection)
- Seat selection
- Complimentary advance seat selection for all Economy fare families and premium cabins
- Changes and cancellations
- Changes permitted for a fee plus fare difference; non-refundable on Special Economy fares
Japan Airlines cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- JAL A350-1000 First Class (1-1-1 private suites with door), JAL SKY SUITE Business Class (1-2-1 lie-flat suites with door), JAL SKY PREMIUM (2-4-2 42" pitch), and JAL SKY WIDER Economy (3-3-3 / 2-4-2 33-34" pitch)
- Reserved or random
- Complimentary advance seat selection across all cabin classes during booking or online check-in
- Family seating
- Japan Airlines seats children under 12 next to an accompanying adult free of charge
If your Japan Airlines flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Meal vouchers and refreshment assistance for delays over 2 hours; hotel accommodation and ground transport for overnight delays within JAL control.
- Rebooking and refunds
- Rebooking on next available flight or full refund to original payment method if flight is cancelled or delayed 2+ hours.
- Compensation
- Statutory compensation applies under applicable consumer protection regulations (e.g. EU261 for flights originating in EU).
Japan Airlines check-in times and airport cut-offs
- Online check-in opens
- 24 hours before scheduled departure via jal.co.jp or JAL app
- Domestic check-in closes
- 20 minutes before departure for Japan domestic flights
- International check-in closes
- 60 minutes before departure for international flights
- Boarding closes
- 15 to 20 minutes before departure
How to contact Japan Airlines
- Customer service phone
- +81 3-5460-0511 (Japan) / +1 800-525-3663 (US)
Where Japan Airlines flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 447 Japan Airlines routes serving 86 destinations across 26 countries.
- Destinations
- 86
- Countries
- 26
- Routes tracked
- 447
- Longest route
- 10,875 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
10,875 km great-circle distance between the two airports.
Common questions about flying Japan Airlines
What size cabin bag can I take on Japan Airlines?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 55 x 40 x 25 cm (115 cm total).
How heavy can my Japan Airlines carry-on bag be?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 1 carry-on bag + 1 personal item, total combined weight up to 10 kg (22 lbs).
What is the Japan Airlines Economy checked baggage allowance?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 2 pieces up to 23 kg (50 lbs) each.
When can I check in online with Japan Airlines?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 24 hours before scheduled departure via jal.co.jp or JAL app.
When does Japan Airlines check-in close for domestic flights?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 20 minutes before departure for Japan domestic flights.
When does Japan Airlines check-in close for international flights?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): 60 minutes before departure for international flights.
What is the Japan Airlines customer service phone number?
According to Japan Airlines’s own website (jal.co.jp, checked 6 Oct 2026): +81 3-5460-0511 (Japan) / +1 800-525-3663 (US).
How many destinations does Japan Airlines fly to?
Originfacts tracks 86 Japan Airlines destinations across 26 countries, on 447 routes.
Where is Japan Airlines based?
Japan Airlines is based in Japan. In the Originfacts route dataset, its busiest market is Tokyo, followed by Osaka, Shanghai and Sapporo.
What aircraft appear on Japan Airlines routes?
The routes we hold name 788, Airbus A319, Airbus A320, Airbus A321, Airbus A330, Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A380-800, Boeing 737, Boeing 737-600, Boeing 737-800, Boeing 737-900, Boeing 747-400, Boeing 757, Boeing 767, Boeing 767-300, Boeing 777, Boeing 777-200ER, Boeing 777-300, Boeing/McDonnell Douglas MD-90, Canadair Regional Jet and Embraer E170. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Japan Airlines route?
Tokyo to New York, at 10,875 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Japan Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 6 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data