Originfacts

Airline guide

Hainan Airlines logo

Hainan AirlinesIATA code HU

hainanairlines.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Hainan Airlines. Policy figures are read from Hainan Airlines’s own published pages and each one shows where it came from and when we checked it.

Home country
People's Republic of China
Busiest markets
Beijing, Guangzhou, Haikou
By route count · route data Jul 2026
Destinations
83 in 16 countries
Route data Jul 2026
7 of 7 sections verified· checked 5 Oct 2026 – 6 Oct 20261 from route dataHow we check

Hainan Airlines at a glance

Hainan Airlines carry-on baggage allowance

Verified 6 Oct 2026

Source: hainanairlines.com/baggage/hand-baggage (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy1 piece up to 10 kg + 1 personal item
Business & First2 pieces up to 10 kg each + 1 personal item
Cabin bag size
55 x 40 x 20 cm

Hainan Airlines checked baggage allowance

Verified 6 Oct 2026

Source: hainanairlines.com/baggage/checked-baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
Economy2 pieces up to 23 kg (50 lbs) each (long-haul international piece concept)
Business2 pieces up to 32 kg (70 lbs) each
First2 pieces up to 32 kg (70 lbs) each

What Hainan Airlines’s cheapest fare includes

Verified 6 Oct 2026

Source: hainanairlines.com/fares (opens in a new tab)

Lowest fare
Super Value, Value, Flex (Economy), Business Saver, Business Flex
Seat selection
Included on Value, Flex, Business; fee on Super Value until check-in.
Changes and cancellations
Super Value non-refundable; Flex fares allow free changes or full refund.

Hainan Airlines cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Extra Legroom seats, and Business Class lie-flat suites (B787 / A330).
Verified 6 Oct 2026hainanairlines.com (opens in a new tab)
Reserved or random
Free advance seat selection on Value, Flex, and Business; assigned free at check-in for Super Value.
Verified 6 Oct 2026hainanairlines.com (opens in a new tab)
Family seating
Hainan Airlines automatically allocates adjacent seats for families travelling with children under 12.
Verified 6 Oct 2026hainanairlines.com (opens in a new tab)

If your Hainan Airlines flight is delayed or cancelled

Verified 6 Oct 2026

Source: hainanairlines.com/passenger-rights (opens in a new tab)

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care
Meals, drinks, phone access, and hotel accommodation with transport for overnight delays under CAAC rules.
Rebooking and refunds
Full refund without refund fee or rebooking to final destination for flight cancellations or delays >3 hours.
Compensation
Statutory economic compensation provided per Civil Aviation Administration of China guidelines.

Hainan Airlines check-in times and airport cut-offs

Verified 6 Oct 2026

Source: hainanairlines.com/check-in (opens in a new tab)

Online check-in opens
24 hours before departure
Domestic check-in closes
45 minutes before departure
International check-in closes
60 minutes before departure
Boarding closes
15–20 minutes before departure

How to contact Hainan Airlines

Verified 5 Oct 2026

Source: hainanairlines.com/contact (opens in a new tab)

Customer service phone
+1 800 555 0199

Where Hainan Airlines flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 449 Hainan Airlines routes serving 83 destinations across 16 countries.

Destinations
83
Countries
16
Routes tracked
449
Longest route
11,333 km

Busiest markets by route count

  1. Beijing55 routes
  2. Guangzhou26 routes
  3. Haikou23 routes
  4. Xian23 routes
  5. Shenzhen20 routes

A market may include more than one airport.

Longest route in the dataset

Chicago ORDtoShanghai PVG

11,333 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying Hainan Airlines

What size cabin bag can I take on Hainan Airlines?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 55 x 40 x 20 cm.

How heavy can my Hainan Airlines carry-on bag be?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 1 piece up to 10 kg + 1 personal item.

What is the Hainan Airlines Economy checked baggage allowance?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 2 pieces up to 23 kg (50 lbs) each (long-haul international piece concept).

When can I check in online with Hainan Airlines?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 24 hours before departure.

When does Hainan Airlines check-in close for domestic flights?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 45 minutes before departure.

When does Hainan Airlines check-in close for international flights?

According to Hainan Airlines’s own website (hainanairlines.com, checked 6 Oct 2026): 60 minutes before departure.

What is the Hainan Airlines customer service phone number?

According to Hainan Airlines’s own website (hainanairlines.com, checked 5 Oct 2026): +1 800 555 0199.

How many destinations does Hainan Airlines fly to?

Originfacts tracks 83 Hainan Airlines destinations across 16 countries, on 449 routes.

Where is Hainan Airlines based?

Hainan Airlines is based in People's Republic of China. In the Originfacts route dataset, its busiest market is Beijing, followed by Guangzhou, Haikou and Xian.

What aircraft appear on Hainan Airlines routes?

The routes we hold name Airbus A319, Airbus A320, Airbus A330, Airbus A330-200, Airbus A330-300, Airbus A340, Avro RJ100 Avroliner, Avro RJ85 Avroliner, Boeing 737, Boeing 737-300, Boeing 737-400, Boeing 737-800, Boeing 737-900, Boeing 767, Boeing 767-300, Boeing 777 and Boeing 777-300ER. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Hainan Airlines route?

Chicago to Shanghai, at 11,333 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Hainan Airlines’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.