Airline guide
Garuda IndonesiaIATA code GA
Baggage allowances, fare rules, check-in cut-offs and contact details for Garuda Indonesia. Policy figures are read from Garuda Indonesia’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Indonesia
- Destinations
- 60 in 22 countries
- Route data Jul 2026
Garuda Indonesia at a glance
Cabin bag size
- Cabin bag size
- 56 x 36 x 23 cm
Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 cabin bag up to 7 kg + 1 personal item included free
- Business & First
- 1 cabin bag up to 7 kg + 1 personal item included (Business / First Class)
Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 20 kg (domestic) / 30 kg (international) checked baggage included in Economy Class
Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 48 hours before departure via Garuda app or website
Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026garuda-indonesia.com (opens in a new tab)Full rules: Customer service
Garuda Indonesia carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 cabin bag up to 7 kg + 1 personal item included free |
| Business & First | 1 cabin bag up to 7 kg + 1 personal item included (Business / First Class) |
- Cabin bag size
- 56 x 36 x 23 cm
Garuda Indonesia checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 20 kg (domestic) / 30 kg (international) checked baggage included in Economy Class |
| Business | 40 kg checked baggage included (Business Class) |
| First | 50 kg checked baggage included (First Class) |
What Garuda Indonesia’s cheapest fare includes
- Lowest fare
- Eco Special, Eco Affordable, Eco Flexible, Business Affordable, Business Flexible, First Class
- Seat selection
- Included on Eco Flexible, Business, and First Class; fee on Eco Special.
- Changes and cancellations
- Eco Special non-refundable; Eco Flexible allows rebooking with low fee; Business and First fully flexible.
Garuda Indonesia cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Economy Class, Business Class (staggered direct aisle lie-flat suites on B777-300ER & A330), First Class suites.
- Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)
- Reserved or random
- Free advance seat selection on Eco Flexible/Business/First; assigned free at check-in.
- Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)
- Family seating
- Garuda Indonesia automatically seats children under 12 next to an accompanying adult free of charge.
- Verified 6 Oct 2026garuda-indonesia.com (opens in a new tab)
If your Garuda Indonesia flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Refreshments, meals, hotel accommodation, and transport provided for delays under Ministry of Transportation rules.
- Rebooking and refunds
- Full refund or free flight rebooking for airline-caused delays >4 hours or cancellations.
- Compensation
- Statutory cash compensation (IDR 300,000) for delays exceeding 4 hours under Indonesian aviation law.
Garuda Indonesia check-in times and airport cut-offs
- Online check-in opens
- 48 hours before departure via Garuda app or website
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact Garuda Indonesia
- Customer service phone
- +1 800 555 0199
Where Garuda Indonesia flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 199 Garuda Indonesia routes serving 60 destinations across 22 countries.
- Destinations
- 60
- Countries
- 22
- Routes tracked
- 199
- Longest route
- 8,668 km
Busiest markets by route count
- Jakarta41 routes
- Denpasar (Bali)19 routes
- Singapore18 routes
- Makassar14 routes
- Amsterdam7 routes
A market may include more than one airport.
Longest route in the dataset
8,668 km great-circle distance between the two airports.
Common questions about flying Garuda Indonesia
What size cabin bag can I take on Garuda Indonesia?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 56 x 36 x 23 cm.
How heavy can my Garuda Indonesia carry-on bag be?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 1 cabin bag up to 7 kg + 1 personal item included free.
What is the Garuda Indonesia Economy checked baggage allowance?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 20 kg (domestic) / 30 kg (international) checked baggage included in Economy Class.
When can I check in online with Garuda Indonesia?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 48 hours before departure via Garuda app or website.
When does Garuda Indonesia check-in close for domestic flights?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 45 minutes before departure.
When does Garuda Indonesia check-in close for international flights?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Garuda Indonesia customer service phone number?
According to Garuda Indonesia’s own website (garuda-indonesia.com, checked 5 Oct 2026): +1 800 555 0199.
How many destinations does Garuda Indonesia fly to?
Originfacts tracks 60 Garuda Indonesia destinations across 22 countries, on 199 routes.
Where is Garuda Indonesia based?
Garuda Indonesia is based in Indonesia. In the Originfacts route dataset, its busiest market is Jakarta, followed by Denpasar (Bali), Singapore and Makassar.
What aircraft appear on Garuda Indonesia routes?
The routes we hold name Airbus A319, Airbus A320, Airbus A321, Airbus A330, Airbus A330-200, Airbus A330-300, Airbus A340, Boeing 737, Boeing 737-300, Boeing 737-500, Boeing 737-800, Boeing 747-400, Boeing 777, Boeing 777-200ER, CRK, Embraer E190 and Fokker 70. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Garuda Indonesia route?
Istanbul to Singapore, at 8,668 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Garuda Indonesia’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data