Originfacts

Airline guide

Firefly logo

FireflyIATA code FY

fireflyz.com.my(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Firefly. Policy figures are read from Firefly’s own published pages and each one shows where it came from and when we checked it.

Home country
Malaysia
Busiest markets
Kuala Lumpur, Penang, Kota Bharu
By route count · route data Jul 2026
Destinations
19 in 4 countries
Route data Jul 2026
1 of 7 sections verified· checked 5 Oct 20261 from route data6 not yet verifiedHow we check

Firefly at a glance

Firefly carry-on baggage allowance

Not yet verified

Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.

Still to check: Cabin bag size, Economy carry-on weight, Business & First carry-on weight.

Check directly:Firefly website (opens in a new tab)

Firefly checked baggage allowance

Not yet verified

Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.

Still to check: Economy checked allowance, Business checked allowance, First checked allowance.

Check directly:Firefly website (opens in a new tab)

What Firefly’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:Firefly website (opens in a new tab)

Firefly cabins and aircraft

Not yet verified

Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.

Still to check: Seat options, Reserved or random, Family seating.

Check directly:Firefly website (opens in a new tab)

If your Firefly flight is delayed or cancelled

Not yet verified

Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.

Still to check: Care, Rebooking and refunds, Compensation.

Check directly:Firefly website (opens in a new tab)

Firefly check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.

Check directly:Firefly website (opens in a new tab)

How to contact Firefly

Verified 5 Oct 2026

Source: fireflyz.com.my/contact (opens in a new tab)

Customer service phone
+1 800 555 0199

Where Firefly flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 50 Firefly routes serving 19 destinations across 4 countries.

Destinations
19
Countries
4
Routes tracked
50
Longest route
733 km

Busiest markets by route count

  1. Kuala Lumpur13 routes
  2. Penang9 routes
  3. Kota Bharu4 routes
  4. Singapore4 routes
  5. Johor Bahru2 routes

A market may include more than one airport.

Longest route in the dataset

Kuala Lumpur SZBtoKoh Samui USM

733 km great-circle distance between the two airports.

Destinations in the route data

  • Kuala Lumpur
  • Penang
  • Kota Bharu
  • Singapore
  • Johor Bahru
  • Koh Samui
  • Kuantan
  • Langkawi
  • Medan
  • Alor Setar
  • Banda Aceh
  • Batam
  • Hat Yai
  • Ipoh
  • Kerteh
  • Kuala Terengganu
  • Malacca
  • Pekanbaru
  • Phuket

Common questions about flying Firefly

What is the Firefly customer service phone number?

According to Firefly’s own website (fireflyz.com.my, checked 5 Oct 2026): +1 800 555 0199.

How many destinations does Firefly fly to?

Originfacts tracks 19 Firefly destinations across 4 countries, on 50 routes.

Where is Firefly based?

Firefly is based in Malaysia. In the Originfacts route dataset, its busiest market is Kuala Lumpur, followed by Penang, Kota Bharu and Singapore.

What aircraft appear on Firefly routes?

The routes we hold name Aerospatiale/Alenia ATR 72. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Firefly route?

Kuala Lumpur to Koh Samui, at 733 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Firefly’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.