Airline guide
Etihad AirwaysIATA code EY
Baggage allowances, fare rules, check-in cut-offs and contact details for Etihad Airways. Policy figures are read from Etihad Airways’s own published pages and each one shows where it came from and when we checked it.
- Home country
- United Arab Emirates
- Destinations
- 93 in 54 countries
- Route data Jul 2026
Etihad Airways at a glance
Cabin bag size
- Cabin bag size
- 50 x 40 x 25 cm
Verified 6 Oct 2026etihad.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 piece up to 7 kg + 1 personal item (up to 5 kg)
- Business & First
- 2 pieces up to 12 kg total + 1 personal item (up to 5 kg)
Verified 6 Oct 2026etihad.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) (Choice/Choice Plus fares; 2 pieces on US/Canada routes)
Verified 6 Oct 2026etihad.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 30 hours before departure
Verified 6 Oct 2026etihad.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026etihad.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +971 600 555 666
Verified 5 Oct 2026etihad.com (opens in a new tab)Full rules: Customer service
Etihad Airways carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 piece up to 7 kg + 1 personal item (up to 5 kg) |
| Business & First | 2 pieces up to 12 kg total + 1 personal item (up to 5 kg) |
- Cabin bag size
- 50 x 40 x 25 cm
Etihad Airways checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) (Choice/Choice Plus fares; 2 pieces on US/Canada routes) |
| Business | 2 pieces up to 32 kg (70 lbs) each |
| First | 2 pieces up to 32 kg (70 lbs) each (First Class Suites) |
What Etihad Airways’s cheapest fare includes
- Lowest fare
- Economy Sale / Basic: 7 kg cabin bag and 1 personal item; checked bag allowance depends on route
- Seat selection
- Free seat selection at check-in 30 hours before departure; advance seat choice for a fee
- Changes and cancellations
- Changeable for a fee; cancellation fee applies
Etihad Airways cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Economy Standard, Economy Space (extra legroom), Business Studio lie-flat seats, and First Class Apartments/Suites.
- Verified 6 Oct 2026etihad.com (opens in a new tab)
- Reserved or random
- Free advance seat selection on Choice Plus and Premium fares; fee for Economy Basic until online check-in opens.
- Verified 6 Oct 2026etihad.com (opens in a new tab)
- Family seating
- Etihad automatically seats families travelling with children under 12 together during seat assignment.
- Verified 6 Oct 2026etihad.com (opens in a new tab)
If your Etihad Airways flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Meals, refreshments, communication access, and hotel accommodation for delays over 4 hours overnight under UAE GCAA guidelines.
- Rebooking and refunds
- Rebooking on next available Etihad flight or full refund for unflown flight segments if cancelled or delayed >4 hours.
- Compensation
- Compensation provided in accordance with Montreal Convention guidelines or local regulatory mandates.
Etihad Airways check-in times and airport cut-offs
- Online check-in opens
- 30 hours before departure
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact Etihad Airways
- Customer service phone
- +971 600 555 666
Where Etihad Airways flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 222 Etihad Airways routes serving 93 destinations across 54 countries.
- Destinations
- 93
- Countries
- 54
- Routes tracked
- 222
- Longest route
- 12,061 km
Busiest markets by route count
- Abu Dhabi85 routes
- Chicago10 routes
- Dusseldorf7 routes
- Bangkok4 routes
- Kuala Lumpur3 routes
A market may include more than one airport.
Longest route in the dataset
12,061 km great-circle distance between the two airports.
Destinations in the route data
- Abu Dhabi
- Chicago
- Dusseldorf
- Bangkok
- Koh Samui
- Kuala Lumpur
- Mahe
- New York
- Singapore
- Almaty
- Astana
- Beijing
- Beirut
- Brussels
- Colombo
- Hanoi
- Ho Chi Minh City
- Istanbul
- Johannesburg
- Lisbon
- Manchester
- Miami
- Mumbai
- New Delhi
- and 69 more
Common questions about flying Etihad Airways
What size cabin bag can I take on Etihad Airways?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 50 x 40 x 25 cm.
How heavy can my Etihad Airways carry-on bag be?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 1 piece up to 7 kg + 1 personal item (up to 5 kg).
What is the Etihad Airways Economy checked baggage allowance?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (Choice/Choice Plus fares; 2 pieces on US/Canada routes).
When can I check in online with Etihad Airways?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 30 hours before departure.
When does Etihad Airways check-in close for domestic flights?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 45 minutes before departure.
When does Etihad Airways check-in close for international flights?
According to Etihad Airways’s own website (etihad.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Etihad Airways customer service phone number?
According to Etihad Airways’s own website (etihad.com, checked 5 Oct 2026): +971 600 555 666.
How many destinations does Etihad Airways fly to?
Originfacts tracks 93 Etihad Airways destinations across 54 countries, on 222 routes.
Where is Etihad Airways based?
Etihad Airways is based in United Arab Emirates. In the Originfacts route dataset, its busiest market is Abu Dhabi, followed by Chicago, Dusseldorf and Bangkok.
What aircraft appear on Etihad Airways routes?
The routes we hold name Aerospatiale/Alenia ATR 42-300/320, Aerospatiale/Alenia ATR 72, Airbus A318/319/320/321, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Boeing 737-500, Boeing 737-800, Boeing 757, Boeing 777-300ER, Boeing/McDonnell Douglas MD-83, Canadair Regional Jet 700, Dash 8-400, Embraer E140 Regional Jet, Embraer E145 Regional Jet and Fokker 100. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Etihad Airways route?
Abu Dhabi to Sydney, at 12,061 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Etihad Airways’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 5 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data