Airline guide
CitilinkIATA code QG
Baggage allowances, fare rules, check-in cut-offs and contact details for Citilink. Policy figures are read from Citilink’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Indonesia
- Destinations
- 10 in 1 country
- Route data Jul 2026
Citilink at a glance
Cabin bag size
Not yet verified. What’s missing (Cabin bag size)
Cabin bag weight
Not yet verified. What’s missing (Cabin bag weight)
Checked bag
Not yet verified. What’s missing (Checked bag)
Online check-in
Not yet verified. What’s missing (Online check-in)
Airport check-in closes
Not yet verified. What’s missing (Airport check-in closes)
Customer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026citilink.co.id (opens in a new tab)Full rules: Customer service
Citilink carry-on baggage allowance
Cabin-bag size and weight limits have not been verified against the airline’s current published allowance.
Still to check: Cabin bag size, Economy carry-on weight, Business & First carry-on weight.
Check directly:Citilink website (opens in a new tab)
Citilink checked baggage allowance
Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.
Still to check: Economy checked allowance, Business checked allowance, First checked allowance.
Check directly:Citilink website (opens in a new tab)
What Citilink’s cheapest fare includes
Fare-tier inclusions have not been verified against the airline’s published fare conditions.
Still to check: Lowest fare, Seat selection, Changes and cancellations.
Check directly:Citilink website (opens in a new tab)
Citilink cabins and aircraft
Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.
Still to check: Seat options, Reserved or random, Family seating.
Check directly:Citilink website (opens in a new tab)
If your Citilink flight is delayed or cancelled
Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.
Still to check: Care, Rebooking and refunds, Compensation.
Check directly:Citilink website (opens in a new tab)
Citilink check-in times and airport cut-offs
Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.
Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.
Check directly:Citilink website (opens in a new tab)
How to contact Citilink
- Customer service phone
- +1 800 555 0199
Where Citilink flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 30 Citilink routes serving 10 destinations across 1 country.
- Destinations
- 10
- Country
- 1
- Routes tracked
- 30
- Longest route
- 1,431 km
Busiest markets by route count
- Jakarta7 routes
- Surabaya6 routes
- Batam4 routes
- Denpasar (Bali)3 routes
- Banjarmasin2 routes
A market may include more than one airport.
Longest route in the dataset
1,431 km great-circle distance between the two airports.
Destinations in the route data
- Jakarta
- Surabaya
- Batam
- Denpasar (Bali)
- Balikpapan
- Banjarmasin
- Makassar
- Medan
- Bandung
- Padang
Common questions about flying Citilink
What is the Citilink customer service phone number?
According to Citilink’s own website (citilink.co.id, checked 5 Oct 2026): +1 800 555 0199.
How many destinations does Citilink fly to?
Originfacts tracks 10 Citilink destinations across 1 country, on 30 routes.
Where is Citilink based?
Citilink is based in Indonesia. In the Originfacts route dataset, its busiest market is Jakarta, followed by Surabaya, Batam and Denpasar (Bali).
What aircraft appear on Citilink routes?
The routes we hold name Airbus A320. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Citilink route?
Jakarta to Makassar, at 1,431 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Citilink’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onNot yet verified—
- Checked bagsNot yet verified—
- Cheapest fareNot yet verified—
- Cabins & aircraftNot yet verified—
- Delays & cancellationsNot yet verified—
- Check-inNot yet verified—
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data