Originfacts

Airline guide

Cinnamon Air logo

Cinnamon AirIATA code C7

cinnamonair.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Cinnamon Air. Policy figures are read from Cinnamon Air’s own published pages and each one shows where it came from and when we checked it.

Home country
Sri Lanka
5 of 7 sections verified· checked 5 Oct 20262 not yet verifiedHow we check

Cinnamon Air at a glance

Cinnamon Air carry-on baggage allowance

Verified 5 Oct 2026

Source: cinnamonair.com/terms-conditions (opens in a new tab)

Given the size of the aircraft, carry-on baggage is handed to the crew before or after boarding.

Cabin bag weight
One carry-on bag with a maximum weight of 5kg.

Cinnamon Air checked baggage allowance

Verified 5 Oct 2026

Source: cinnamonair.com/terms-conditions (opens in a new tab)

Because of weight restrictions on the aircraft, bags may be sent on a later flight or by secured ground transport.

Allowance
Scheduled flights: 23kg checked baggage per passenger; no single piece may exceed 23 kg.
Size limit
Bags must not exceed Length 120 cm, Width 68 cm, Height 36 cm.
Excess fee
Excess baggage is charged at US$ 15.00 per kg over the 23 kg allowance, subject to space.

What Cinnamon Air’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:Cinnamon Air website (opens in a new tab)Conditions of carriage (opens in a new tab)

Cinnamon Air cabins and aircraft

Not yet verified

Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.

Still to check: Seat options, Reserved or random, Family seating.

Check directly:Cinnamon Air website (opens in a new tab)Conditions of carriage (opens in a new tab)

If your Cinnamon Air flight is delayed or cancelled

Verified 5 Oct 2026

Source: cinnamonair.com/terms-conditions (opens in a new tab)

Schedule changes
Cinnamon Air makes no guarantee about published timings and says it is not liable for delays, schedule changes or flight cancellations, though it will make all endeavours to carry you as close as possible to the scheduled times.
Refunds
All tickets are non-refundable. If you fail to check in on time or miss the departure, the fare is not refunded.

Cinnamon Air check-in times and airport cut-offs

Verified 5 Oct 2026

Source: cinnamonair.com/terms-conditions (opens in a new tab)

Check-in time
Check-in is 45 minutes before scheduled departure; Cinnamon Air may refuse check-in when less than thirty (30) minutes remain before departure.

How to contact Cinnamon Air

Verified 5 Oct 2026

Source: cinnamonair.com/terms-conditions (opens in a new tab)

Customer service phone
+94 11 4 313 440 or +94 11 2 440 738; email sales@cinnamonair.com.
Conditions of carriage
cinnamonair.com/terms-conditions (opens in a new tab)

Common questions about flying Cinnamon Air

How heavy can my Cinnamon Air carry-on bag be?

According to Cinnamon Air’s own website (cinnamonair.com, checked 5 Oct 2026): One carry-on bag with a maximum weight of 5kg.

What is the Cinnamon Air customer service phone number?

According to Cinnamon Air’s own website (cinnamonair.com, checked 5 Oct 2026): +94 11 4 313 440 or +94 11 2 440 738; email sales@cinnamonair.com.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Cinnamon Air’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.