Originfacts

Airline guide

Bamboo Airways logo

Bamboo AirwaysIATA code QH

bambooairways.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Bamboo Airways. Policy figures are read from Bamboo Airways’s own published pages and each one shows where it came from and when we checked it.

Home country
Vietnam
Busiest markets
Osh, Moscow, Krasnoyarsk
By route count · route data Jul 2026
Destinations
9 in 5 countries
Route data Jul 2026
7 of 7 sections verified· checked 4 Sep 2026 – 6 Oct 20261 from route dataHow we check

Bamboo Airways at a glance

Bamboo Airways carry-on baggage allowance

Verified 4 Sep 2026 – 6 Oct 2026

All carry-on baggage must be weighed and tagged; untagged bags are not allowed on board, except for passengers who check in online.

Carry-on weight by cabin
CabinCarry-on weight
Economy1 cabin bag (up to 7 kg) + 1 personal item (40 x 30 x 10 cm)
Verified 6 Oct 2026bambooairways.com (opens in a new tab)
Business & First2 cabin bags (up to 14 kg total) + 1 personal item
Verified 6 Oct 2026bambooairways.com (opens in a new tab)
Cabin bag size
56 x 36 x 23 cm
Verified 6 Oct 2026bambooairways.com (opens in a new tab)
Cabin bag weight
Economy: total maximum 07kg including the personal item. Business: total maximum 14kg, with each main piece up to 07kg.
Verified 4 Sep 2026bambooairways.com (opens in a new tab)
Personal item
01 small handbag or personal item (no tag needed), such as a handbag up to 30cm x 20cm x 10cm or a laptop bag up to 40cm x 30cm x 10cm, counted within the total weight.
Verified 4 Sep 2026bambooairways.com (opens in a new tab)
Infants
Infants under 2 get no standard carry-on allowance but may bring a baby bag of up to 3 kg and a foldable stroller that fits in the overhead bin.
Verified 4 Sep 2026bambooairways.com (opens in a new tab)

Bamboo Airways checked baggage allowance

Verified 6 Oct 2026

Source: bambooairways.com/baggage/checked-baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
Economy1 piece up to 20 kg or 30 kg depending on fare
Business2 pieces up to 40 kg total allowance (Business Class)
First2 pieces up to 40 kg total (Business Class is top cabin)

What Bamboo Airways’s cheapest fare includes

Verified 6 Oct 2026

Source: bambooairways.com/fares (opens in a new tab)

Lowest fare
Economy Saver, Economy Smart, Economy Flex, Business Smart, Business Flex
Seat selection
Included on Economy Smart, Flex, Business; fee on Saver until check-in.
Changes and cancellations
Economy Saver non-refundable; Flex allows free changes or full refund.

Bamboo Airways cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Extra Legroom, Business Class recliner / lie-flat seats (A320 / A321 / B787).
Verified 6 Oct 2026bambooairways.com (opens in a new tab)
Reserved or random
Free advance seat selection for Smart/Flex/Business; fee or check-in assignment for Saver.
Verified 6 Oct 2026bambooairways.com (opens in a new tab)
Family seating
Bamboo Airways seats adult passengers travelling with children under 12 together free of charge.
Verified 6 Oct 2026bambooairways.com (opens in a new tab)

If your Bamboo Airways flight is delayed or cancelled

Verified 6 Oct 2026

Source: bambooairways.com/passenger-rights (opens in a new tab)

These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.

Care
Meals, beverages, communication services, and hotel lodging for overnight delays under CAAV rules.
Rebooking and refunds
Full refund or free change of schedule if flight is cancelled or delayed >4 hours.
Compensation
Statutory non-refundable compensation mandated by Ministry of Transport of Vietnam.

Bamboo Airways check-in times and airport cut-offs

Verified 6 Oct 2026

Source: bambooairways.com/check-in (opens in a new tab)

Online check-in opens
24 hours before departure
Domestic check-in closes
45 minutes before departure
International check-in closes
50–60 minutes before departure
Boarding closes
15–20 minutes before departure

How to contact Bamboo Airways

Verified 5 Oct 2026

Source: bambooairways.com/contact (opens in a new tab)

Customer service phone
+84 1900 1166

Where Bamboo Airways flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 25 Bamboo Airways routes serving 9 destinations across 5 countries.

Destinations
9
Countries
5
Routes tracked
25
Longest route
3,025 km

Busiest markets by route count

  1. Osh6 routes
  2. Moscow2 routes
  3. Krasnoyarsk2 routes
  4. Novosibirsk2 routes
  5. Yekaterinburg2 routes

A market may include more than one airport.

Longest route in the dataset

Moscow DMEtoOsh OSS

3,025 km great-circle distance between the two airports.

Destinations in the route data

  • Osh
  • Krasnoyarsk
  • Moscow
  • Novosibirsk
  • Yekaterinburg
  • Dubai
  • Irkutsk
  • Khujand
  • Urumqi

Common questions about flying Bamboo Airways

What size cabin bag can I take on Bamboo Airways?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 56 x 36 x 23 cm.

How heavy can my Bamboo Airways carry-on bag be?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 1 cabin bag (up to 7 kg) + 1 personal item (40 x 30 x 10 cm).

What is the Bamboo Airways Economy checked baggage allowance?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 1 piece up to 20 kg or 30 kg depending on fare.

When can I check in online with Bamboo Airways?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 24 hours before departure.

When does Bamboo Airways check-in close for domestic flights?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 45 minutes before departure.

When does Bamboo Airways check-in close for international flights?

According to Bamboo Airways’s own website (bambooairways.com, checked 6 Oct 2026): 50–60 minutes before departure.

What is the Bamboo Airways customer service phone number?

According to Bamboo Airways’s own website (bambooairways.com, checked 5 Oct 2026): +84 1900 1166.

How many destinations does Bamboo Airways fly to?

Originfacts tracks 9 Bamboo Airways destinations across 5 countries, on 25 routes.

Where is Bamboo Airways based?

Bamboo Airways is based in Vietnam. In the Originfacts route dataset, its busiest market is Osh, followed by Moscow, Krasnoyarsk and Novosibirsk.

What aircraft appear on Bamboo Airways routes?

The routes we hold name Airbus A320 and Boeing 737. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Bamboo Airways route?

Moscow to Osh, at 3,025 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Bamboo Airways’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.