Originfacts

Airline guide

Avianca logo

AviancaIATA code AV

avianca.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Avianca. Policy figures are read from Avianca’s own published pages and each one shows where it came from and when we checked it.

Home country
Colombia
Busiest markets
Bogota, Medellin, Cali
By route count · route data Jul 2026
Destinations
62 in 20 countries
Route data Jul 2026
2 of 7 sections verified· checked 5 Oct 20262 from route data4 not yet verifiedHow we check

Avianca at a glance

Avianca carry-on baggage allowance

Verified 5 Oct 2026

Source: avianca.com/es/informacion-viaje/equipaje/equipaje-mano (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy10 kg (22 lbs)
Business & First10 kg (22 lbs)
Cabin bag size
55 x 35 x 25 cm

Avianca checked baggage allowance

Not yet verified

Checked allowances differ by route band and cabin, and none have been verified against this airline’s published conditions of carriage yet.

Still to check: Economy checked allowance, Business checked allowance, First checked allowance.

Check directly:Avianca website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

What Avianca’s cheapest fare includes

Not yet verified

Fare-tier inclusions have not been verified against the airline’s published fare conditions.

Still to check: Lowest fare, Seat selection, Changes and cancellations.

Check directly:Avianca website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Avianca cabins and aircraft

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

Cabin names and seat details are not yet verified for Avianca. What the route dataset does record is which aircraft types have appeared on its routes:

  • Aerospatiale/Alenia ATR 42-500
  • Airbus A318
  • Airbus A319
  • Airbus A320
  • Airbus A330
  • Airbus A340-600
  • Boeing 737
  • Boeing 737-800
  • Boeing 767-300
  • Embraer E170
  • Embraer E190
  • Fairchild Dornier Do-328
  • Fokker 50

Seat pitch is a property of the aircraft cabin rather than of the airline, so a single figure for this carrier’s legroom would be misleading. Pitch publishes per aircraft type once each figure is verified.

A record of what has flown, not a current fleet

The route dataset accumulates equipment over time and is not a fleet register: it can name types Avianca has retired, miss recent additions, and it covers only flights sold under AV. Seat pitch and cabin configuration are not verified for this carrier.

If your Avianca flight is delayed or cancelled

Not yet verified

Which delay and cancellation regime applies depends on where each flight departs. The mapping has not been verified for this carrier yet.

Still to check: Care, Rebooking and refunds, Compensation.

Check directly:Avianca website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

Avianca check-in times and airport cut-offs

Not yet verified

Online check-in windows and airport bag-drop cutoffs have not been verified against the airline’s published times.

Still to check: Online check-in opens, Domestic check-in closes, International check-in closes.

Check directly:Avianca website (opens in a new tab)Conditions of carriage (opens in a new tab) (link from Duffel reference data, 24 Aug 2026)

How to contact Avianca

Verified 5 Oct 2026

Source: avianca.com/es/sobre-nosotros/contacto (opens in a new tab)

Customer service phone
+57 601 307 3940

Where Avianca flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 162 Avianca routes serving 62 destinations across 20 countries.

Destinations
62
Countries
20
Routes tracked
162
Longest route
9,087 km

Busiest markets by route count

  1. Bogota57 routes
  2. Medellin13 routes
  3. Cali10 routes
  4. Miami5 routes
  5. Barranquilla4 routes

A market may include more than one airport.

Longest route in the dataset

Bogota BOGtoFrankfurt FRA

9,087 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying Avianca

What size cabin bag can I take on Avianca?

According to Avianca’s own website (avianca.com, checked 5 Oct 2026): 55 x 35 x 25 cm.

How heavy can my Avianca carry-on bag be?

According to Avianca’s own website (avianca.com, checked 5 Oct 2026): 10 kg (22 lbs).

What is the Avianca customer service phone number?

According to Avianca’s own website (avianca.com, checked 5 Oct 2026): +57 601 307 3940.

How many destinations does Avianca fly to?

Originfacts tracks 62 Avianca destinations across 20 countries, on 162 routes.

Where is Avianca based?

Avianca is based in Colombia. In the Originfacts route dataset, its busiest market is Bogota, followed by Medellin, Cali and Miami.

What aircraft appear on Avianca routes?

The routes we hold name Aerospatiale/Alenia ATR 42-500, Airbus A318, Airbus A319, Airbus A320, Airbus A330, Airbus A340-600, Boeing 737, Boeing 737-800, Boeing 767-300, Embraer E170, Embraer E190, Fairchild Dornier Do-328 and Fokker 50. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Avianca route?

Bogota to Frankfurt, at 9,087 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Avianca’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.