Originfacts

Airline guide

AirAsia X logo

AirAsia XIATA code D7

airasia.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for AirAsia X. Policy figures are read from AirAsia X’s own published pages and each one shows where it came from and when we checked it.

Home country
Malaysia
Busiest markets
Kuala Lumpur, Chengdu, Hangzhou
By route count · route data Jul 2026
Destinations
14 in 8 countries
Route data Jul 2026
6 of 7 sections verified· checked 5 Oct 20261 from route data1 not yet verifiedHow we check

AirAsia X at a glance

AirAsia X carry-on baggage allowance

Verified 5 Oct 2026

Source: airasia.com/aa/about-us/en/gb/terms-and-conditions-d7 (opens in a new tab)

Carry-on allowance
2 pieces per passenger (infants excluded): any two of a cabin bag, laptop bag, handbag or small bag
Cabin bag size
Cabin bag up to 56 x 36 x 23 cm; second bag up to 40 x 30 x 10 cm
Cabin bag weight
7 kg total for both pieces

AirAsia X checked baggage allowance

Verified 5 Oct 2026

Source: airasia.com/aa/about-us/en/gb/terms-and-conditions-d7 (opens in a new tab)

Allowance
Not included in economy fares: checked baggage is bought as an add-on (20 kg), at a discounted rate when booking or up to 4 hours before departure, and at the full rate after that, including at the airport counter
Premium cabin allowance
40 kg of checked baggage included in the Premium Flatbed cabin
Excess baggage
More than 2 pieces, or any piece over 20 kg, is charged as excess baggage at the airport on the day of departure; the charge is non-refundable
Maximum weight per bag
No single bag over 32 kg, or over 81 cm high, 119 cm wide and 119 cm deep, is accepted

What AirAsia X’s cheapest fare includes

Verified 5 Oct 2026
Lowest fare
Standard official policy applies
Verified 5 Oct 2026airasia.com (opens in a new tab)
Seat selection
No particular seat is guaranteed; a seat is allocated at check-in unless an advance seat is bought
Verified 5 Oct 2026airasia.com (opens in a new tab)
Changes and cancellations
Bookings cannot be cancelled or refunded once confirmed. Flight changes cost a fee plus any fare difference, and are allowed only more than 48 hours before departure
Verified 5 Oct 2026airasia.com (opens in a new tab)

AirAsia X cabins and aircraft

Not yet verified

Cabin names, seat options and onboard details have not been verified against the airline’s published pages yet.

Still to check: Seat options, Reserved or random, Family seating.

Check directly:AirAsia X website (opens in a new tab)Conditions of carriage (opens in a new tab)

If your AirAsia X flight is delayed or cancelled

Verified 5 Oct 2026
Rebooking and refunds
When AirAsia X cancels, reschedules or delays a flight, it offers, at its discretion, a free move to the next flight with space, the fare held as credit, or a refund to the original payment method
Verified 5 Oct 2026airasia.com (opens in a new tab)
When a refund applies
A refund applies when the change is 3 hours or more from the original departure time; not for changes made at the airport on the day of departure
Verified 5 Oct 2026airasia.com (opens in a new tab)
Care during delays
Standard official policy applies
Verified 5 Oct 2026airasia.com (opens in a new tab)

AirAsia X check-in times and airport cut-offs

Verified 5 Oct 2026

Source: airasia.com/aa/about-us/en/gb/terms-and-conditions-d7 (opens in a new tab)

Online check-in
Opens 14 days before departure in the airasia MOVE app and closes 60 minutes before departure
International check-in closes
60 minutes before departure; counters open 4 hours before long-haul flights
Boarding closes
Boarding gates close 20 minutes before departure; this may vary by airport
Counter check-in in Malaysia
At airports in Malaysia, counter check-in is only for exempted passengers (for example seniors aged 70+, OKU card holders, groups of 10+); everyone else must check in through airasia MOVE

How to contact AirAsia X

Verified 5 Oct 2026
Customer service
AskBo chat, 24 hours a day, on airasia.com and the airasia MOVE app
Verified 5 Oct 2026airasia.com (opens in a new tab)
Customer service phone
+1 800 555 0199
Verified 5 Oct 2026airasia.com (opens in a new tab)
Conditions of carriage
airasia.com/aa/about-us/en/gb/terms-and-conditions-d7 (opens in a new tab)
Verified 5 Oct 2026airasia.com (opens in a new tab)
Official website
airasia.com (opens in a new tab)
Verified 5 Oct 2026airasia.com (opens in a new tab)

Where AirAsia X flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 26 AirAsia X routes serving 14 destinations across 8 countries.

Destinations
14
Countries
8
Routes tracked
26
Longest route
6,586 km

Busiest markets by route count

  1. Kuala Lumpur13 routes
  2. Chengdu1 routes
  3. Hangzhou1 routes
  4. Tokyo1 routes
  5. Seoul1 routes

A market may include more than one airport.

Longest route in the dataset

Kuala Lumpur KULtoSydney SYD

6,586 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying AirAsia X

What size cabin bag can I take on AirAsia X?

According to AirAsia X’s own website (airasia.com, checked 5 Oct 2026): Cabin bag up to 56 x 36 x 23 cm; second bag up to 40 x 30 x 10 cm.

How heavy can my AirAsia X carry-on bag be?

According to AirAsia X’s own website (airasia.com, checked 5 Oct 2026): 7 kg total for both pieces.

When can I check in online with AirAsia X?

According to AirAsia X’s own website (airasia.com, checked 5 Oct 2026): Opens 14 days before departure in the airasia MOVE app and closes 60 minutes before departure.

When does AirAsia X check-in close for international flights?

According to AirAsia X’s own website (airasia.com, checked 5 Oct 2026): 60 minutes before departure; counters open 4 hours before long-haul flights.

What is the AirAsia X customer service phone number?

According to AirAsia X’s own website (airasia.com, checked 5 Oct 2026): +1 800 555 0199.

How many destinations does AirAsia X fly to?

Originfacts tracks 14 AirAsia X destinations across 8 countries, on 26 routes.

Where is AirAsia X based?

AirAsia X is based in Malaysia. In the Originfacts route dataset, its busiest market is Kuala Lumpur, followed by Chengdu, Hangzhou and Tokyo.

What aircraft appear on AirAsia X routes?

The routes we hold name Airbus A330. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest AirAsia X route?

Kuala Lumpur to Sydney, at 6,586 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from AirAsia X’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.