Airline guide
AirAsiaIATA code AK
Baggage allowances, fare rules, check-in cut-offs and contact details for AirAsia. Policy figures are read from AirAsia’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Malaysia
- Destinations
- 57 in 16 countries
- Route data Jul 2026
AirAsia at a glance
Cabin bag size
- Cabin bag size
- 56 x 36 x 23 cm
Verified 6 Oct 2026airasia.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 7 kg (15 lbs) total across up to 2 pieces included free
- Business & First
- 2 cabin bags total up to 14 kg included (Premium Flatbed)
Verified 6 Oct 2026airasia.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- Checked baggage available for purchase (20 kg, 25 kg, 30 kg, 40 kg); 20 kg included in Value Pack & Premium Flex
Verified 6 Oct 2026airasia.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 14 days before departure via AirAsia MOVE app or website
Verified 6 Oct 2026airasia.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026airasia.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +1 800 555 0199
Verified 5 Oct 2026airasia.com (opens in a new tab)Full rules: Customer service
AirAsia carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 7 kg (15 lbs) total across up to 2 pieces included free Verified 6 Oct 2026airasia.com (opens in a new tab) |
| Business & First | 2 cabin bags total up to 14 kg included (Premium Flatbed) Verified 6 Oct 2026airasia.com (opens in a new tab) |
- Carry-on allowance
- 2 pieces per passenger (infants excluded): any two of a cabin bag, laptop bag, handbag or small bag
- Verified 5 Oct 2026airasia.com (opens in a new tab)
AirAsia checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | Checked baggage available for purchase (20 kg, 25 kg, 30 kg, 40 kg); 20 kg included in Value Pack & Premium Flex Verified 6 Oct 2026airasia.com (opens in a new tab) |
| Business | 40 kg checked baggage included (Premium Flatbed) Verified 6 Oct 2026airasia.com (opens in a new tab) |
| First | 40 kg checked baggage included (Premium Flatbed) Verified 6 Oct 2026airasia.com (opens in a new tab) |
- Allowance
- Not included in the fare: checked baggage is bought as an add-on (20 kg), at a discounted rate when booking or up to 4 hours before departure, and at the full rate after that, including at the airport counter
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Excess baggage
- More than 2 pieces, or any piece over 20 kg, is charged as excess baggage at the airport on the day of departure; the charge is non-refundable
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Maximum weight per bag
- No single bag over 32 kg, or over 81 cm high, 119 cm wide and 119 cm deep, is accepted
- Verified 5 Oct 2026airasia.com (opens in a new tab)
What AirAsia’s cheapest fare includes
- Lowest fare
- Low Fare, Value Pack, Premium Flex, Premium Flatbed
- Seat selection
- Included in Value Pack (Standard), Premium Flex (Hot Seat/Standard), and Premium Flatbed; fee on Low Fare.
- Changes and cancellations
- Low Fare non-refundable; Premium Flex allows up to 2 date changes without change fee up to 2 hours prior.
AirAsia cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Standard Seats, Hot Seats (extra legroom & priority boarding), Quiet Zone (12+), Premium Flatbed (A330 fleet).
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- Reserved or random
- Fee-based advance seat selection on Low Fare; included on Value Pack/Premium Flex/Flatbed; assigned free at check-in.
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- Family seating
- AirAsia automatically seats children under 12 next to an accompanying adult free of charge.
- Verified 6 Oct 2026airasia.com (opens in a new tab)
If your AirAsia flight is delayed or cancelled
- Rebooking and refunds
- Full refund to credit account or free flight change if delayed >2 hours or cancelled.
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- When a refund applies
- A refund applies when the change is 3 hours or more from the original departure time (5 hours or more for domestic flights within Malaysia); not for changes made at the airport on the day of departure
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Care during delays
- Standard official policy applies
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Care
- Meals, refreshments, internet access, and hotel accommodation for delays >2 hours under MAVCOM MAVCPR rules.
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- Compensation
- Statutory remedies and care provided under MAVCOM Aviation Consumer Protection Code.
- Verified 6 Oct 2026airasia.com (opens in a new tab)
AirAsia check-in times and airport cut-offs
- Online check-in
- Opens 14 days before departure in the airasia MOVE app and closes 60 minutes before departure
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Domestic check-in closes
- 45 minutes before departure
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- International check-in closes
- 60 minutes before departure
- Verified 6 Oct 2026airasia.com (opens in a new tab)
- Counter check-in in Malaysia
- At airports in Malaysia, counter check-in is only for exempted passengers (for example seniors aged 70+, OKU card holders, unaccompanied 12-16 year olds, groups of 10+); everyone else must check in through airasia MOVE
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Online check-in opens
- 14 days before departure via AirAsia MOVE app or website
- Verified 6 Oct 2026airasia.com (opens in a new tab)
How to contact AirAsia
- Customer service
- AskBo chat, 24 hours a day, on airasia.com and the airasia MOVE app
- Verified 5 Oct 2026airasia.com (opens in a new tab)
- Conditions of carriage
- airasia.com/aa/about-us/en/gb/terms-and-conditions-ak (opens in a new tab)
- Verified 5 Oct 2026airasia.com (opens in a new tab)
Where AirAsia flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 164 AirAsia routes serving 57 destinations across 16 countries.
- Destinations
- 57
- Countries
- 16
- Routes tracked
- 164
- Longest route
- 2,913 km
Busiest markets by route count
- Kuala Lumpur55 routes
- Kota-Kinabalu13 routes
- Kuching8 routes
- Penang8 routes
- Johor Bahru6 routes
A market may include more than one airport.
Longest route in the dataset
2,913 km great-circle distance between the two airports.
Common questions about flying AirAsia
What size cabin bag can I take on AirAsia?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): 56 x 36 x 23 cm.
How heavy can my AirAsia carry-on bag be?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): 7 kg (15 lbs) total across up to 2 pieces included free.
What is the AirAsia Economy checked baggage allowance?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): Checked baggage available for purchase (20 kg, 25 kg, 30 kg, 40 kg); 20 kg included in Value Pack & Premium Flex.
When can I check in online with AirAsia?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): 14 days before departure via AirAsia MOVE app or website.
When does AirAsia check-in close for domestic flights?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): 45 minutes before departure.
When does AirAsia check-in close for international flights?
According to AirAsia’s own website (airasia.com, checked 6 Oct 2026): 60 minutes before departure.
What is the AirAsia customer service phone number?
According to AirAsia’s own website (airasia.com, checked 5 Oct 2026): +1 800 555 0199.
How many destinations does AirAsia fly to?
Originfacts tracks 57 AirAsia destinations across 16 countries, on 164 routes.
Where is AirAsia based?
AirAsia is based in Malaysia. In the Originfacts route dataset, its busiest market is Kuala Lumpur, followed by Kota-Kinabalu, Kuching and Penang.
What aircraft appear on AirAsia routes?
The routes we hold name Airbus A320. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest AirAsia route?
Kochi to Kuala Lumpur, at 2,913 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from AirAsia’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 5 Oct 2026 – 6 Oct 2026
- Checked bagsVerified 5 Oct 2026 – 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 5 Oct 2026 – 6 Oct 2026
- Check-inVerified 5 Oct 2026 – 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data