Originfacts

Airline guide

Air New Zealand logo

Air New ZealandIATA code NZ

airnewzealand.com(official website, opens in a new tab)

Baggage allowances, fare rules, check-in cut-offs and contact details for Air New Zealand. Policy figures are read from Air New Zealand’s own published pages and each one shows where it came from and when we checked it.

Home country
New Zealand
Busiest markets
Auckland, Christchurch, Wellington
By route count · route data Jul 2026
Destinations
60 in 21 countries
Route data Jul 2026
7 of 7 sections verified· checked 5 Oct 2026 – 6 Oct 20261 from route dataHow we check

Air New Zealand at a glance

Air New Zealand carry-on baggage allowance

Verified 5 Oct 2026

Source: airnewzealand.com/en-nz/travel-info/baggage (opens in a new tab)

Carry-on weight by cabin
CabinCarry-on weight
Economy1 carry-on bag up to 7 kg, plus 1 small personal item
Premium Economy2 carry-on bags, 14 kg combined (no single bag over 10 kg), plus 1 small personal item
Business2 carry-on bags, 14 kg combined (no single bag over 10 kg), plus 1 small personal item (Business Premier and Business Premier Luxe)
Cabin bag size
Up to 55 x 40 x 23 cm (118 cm total); depth no more than 22 cm on Q300 aircraft
Personal item
A small item that fits under the seat in front, such as a handbag, a thin laptop or tablet, or duty free goods

Air New Zealand checked baggage allowance

Verified 5 Oct 2026

Source: airnewzealand.com/en-nz/travel-info/baggage (opens in a new tab)

Checked allowance by cabin
CabinChecked allowance
EconomyInternational Economy: 1 bag; 2 bags between New Zealand or Australia and Shanghai or Singapore, New Zealand and Taipei, Australia and Canada or the USA (excluding New York), and Australia and Honolulu
Premium Economy2 bags
Business3 bags (Business Premier and Business Premier Luxe)
Size and weight limits
Each bag up to 23 kg (50 lb) and 158 cm total before extra fees apply; overweight bags are accepted up to 32 kg (70 lb)
Domestic allowance
Within New Zealand: seat fares carry-on only; seat+bag 1 bag; flexirefund 2 bags (23 kg each)
Domestic flexichange bags
Standard official policy applies

What Air New Zealand’s cheapest fare includes

Verified 5 Oct 2026

Source: airnewzealand.com/domestic-fares (opens in a new tab)

Lowest fare
seat (within New Zealand): one carry-on bag up to 7 kg, no checked bag
Seat selection
Standard seat select from NZD $5; free for Koru Gold, Platinum and Black, Koru Nominees and Koru Club members
Changes and cancellations
Date or time changes before departure cost NZD $60 per person (tickets issued from 10 Dec 2025), plus any fare difference; no refund on cancellation unless required by law

Air New Zealand cabins and aircraft

Verified 6 Oct 2026

Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.

Seat options
Standard Economy, Preferred Seats, Economy Skycouch, Premium Economy, and Business Premier lie-flat suites.
Verified 6 Oct 2026airnewzealand.com (opens in a new tab)
Reserved or random
Free advance seat selection on Works, Works Flexi, Premium, and Business; fee or check-in assignment on Seat-Only fares.
Verified 6 Oct 2026airnewzealand.com (opens in a new tab)
Family seating
Air New Zealand automatically seats children under 12 with an accompanying adult free of charge.
Verified 6 Oct 2026airnewzealand.com (opens in a new tab)

If your Air New Zealand flight is delayed or cancelled

Verified 5 Oct 2026

Source: airnewzealand.com/conditions-of-carriage (opens in a new tab)

Rebooking and refunds
If Air New Zealand cancels or changes a flight, it may move you to another of its flights in the same class, another airline, or land or sea transport at no extra charge; if none of these works for you, you get a refund or a credit
Compensation under law
Compensation is paid as required by applicable law, including New Zealand's Civil Aviation Act 2023 and EU Regulation 261/2004
Care during delays
Air New Zealand provides meals, refreshments, and accommodation assistance during prolonged delays or cancellations within carrier control.

Air New Zealand check-in times and airport cut-offs

Verified 5 Oct 2026 – 6 Oct 2026
Online check-in opens
24 hours before departure
Verified 6 Oct 2026airnewzealand.com (opens in a new tab)
Domestic check-in closes
30 minutes before departure; 60 minutes when connecting to an international flight or for a child travelling alone
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)
International check-in closes
90 or 120 minutes before departure, depending on the flight
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)
Boarding closes
15 minutes before departure for domestic flights; 30 minutes before departure for international flights
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)

How to contact Air New Zealand

Verified 5 Oct 2026
Customer service phone
0800 737 000 (within New Zealand) or +64 9 357 3000 (overseas)
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)
Help centre
airnewzealand.com/help-and-contact (opens in a new tab)
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)
Conditions of carriage
airnewzealand.com/conditions-of-carriage (opens in a new tab)
Verified 5 Oct 2026airnewzealand.com (opens in a new tab)

Where Air New Zealand flies

Route data · Jul 2026

Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.

We track 255 Air New Zealand routes serving 60 destinations across 21 countries.

Destinations
60
Countries
21
Routes tracked
255
Longest route
12,060 km

Busiest markets by route count

  1. Auckland52 routes
  2. Christchurch25 routes
  3. Wellington24 routes
  4. Sydney13 routes
  5. Los Angeles10 routes

A market may include more than one airport.

Longest route in the dataset

Los Angeles LAXtoSydney SYD

12,060 km great-circle distance between the two airports.

Destinations in the route data

Common questions about flying Air New Zealand

What size cabin bag can I take on Air New Zealand?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): Up to 55 x 40 x 23 cm (118 cm total); depth no more than 22 cm on Q300 aircraft.

How heavy can my Air New Zealand carry-on bag be?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): 1 carry-on bag up to 7 kg, plus 1 small personal item.

What is the Air New Zealand Economy checked baggage allowance?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): International Economy: 1 bag; 2 bags between New Zealand or Australia and Shanghai or Singapore, New Zealand and Taipei, Australia and Canada or the USA (excluding New York), and Australia and Honolulu.

When can I check in online with Air New Zealand?

According to Air New Zealand’s own website (airnewzealand.com, checked 6 Oct 2026): 24 hours before departure.

When does Air New Zealand check-in close for domestic flights?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): 30 minutes before departure; 60 minutes when connecting to an international flight or for a child travelling alone.

When does Air New Zealand check-in close for international flights?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): 90 or 120 minutes before departure, depending on the flight.

What is the Air New Zealand customer service phone number?

According to Air New Zealand’s own website (airnewzealand.com, checked 5 Oct 2026): 0800 737 000 (within New Zealand) or +64 9 357 3000 (overseas).

How many destinations does Air New Zealand fly to?

Originfacts tracks 60 Air New Zealand destinations across 21 countries, on 255 routes.

Where is Air New Zealand based?

Air New Zealand is based in New Zealand. In the Originfacts route dataset, its busiest market is Auckland, followed by Christchurch, Wellington and Sydney.

What aircraft appear on Air New Zealand routes?

The routes we hold name Aerospatiale/Alenia ATR 72, Airbus A319, Airbus A320, Airbus A330, Airbus A330-200, Airbus A340-300, Beechcraft Beech 1900D, Boeing 737-300, Boeing 737-500, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-300, Boeing 777, Boeing 777-200ER, Boeing 777-300, British Aerospace Jetstream 32, Dash 8-300, Embraer EMB-110 Bandeirante and Saab SF-340. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.

What is the longest Air New Zealand route?

Los Angeles to Sydney, at 12,060 km.

Sources and verification

Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air New Zealand’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.