Airline guide
Air India ExpressIATA code IX
Baggage allowances, fare rules, check-in cut-offs and contact details for Air India Express. Policy figures are read from Air India Express’s own published pages and each one shows where it came from and when we checked it.
- Home country
- India
- Destinations
- 21 in 9 countries
- Route data Jul 2026
Air India Express at a glance
Cabin bag size
- Cabin bag size
- 55 x 35 x 25 cm
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 cabin bag up to 7 kg + 1 personal item (Xpress Lite excludes 7 kg cabin bag)
- Business & First
- 1 cabin bag up to 10 kg + 1 personal item (Xpress Biz)
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 15 kg (domestic India) or 20–30 kg total allowance (Gulf/international routes)
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 48 hours before departure
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +91-44-40013001
Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)Full rules: Customer service
Air India Express carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 cabin bag up to 7 kg + 1 personal item (Xpress Lite excludes 7 kg cabin bag) |
| Business & First | 1 cabin bag up to 10 kg + 1 personal item (Xpress Biz) |
- Cabin bag size
- 55 x 35 x 25 cm
Air India Express checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 15 kg (domestic India) or 20–30 kg total allowance (Gulf/international routes) |
| Business | 2 pieces up to 30 kg total allowance (Xpress Biz) |
| First | 2 pieces up to 30 kg total allowance (Xpress Biz is top cabin) |
What Air India Express’s cheapest fare includes
- Lowest fare
- Xpress Lite, Xpress Value, Xpress Flex, Xpress Biz
- Seat selection
- Included on Xpress Flex & Xpress Biz; fee on Lite/Value until check-in.
- Changes and cancellations
- Xpress Lite/Value non-refundable with change fees; Xpress Flex allows free date changes.
Air India Express cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Standard Economy, Xpress Ahead (extra legroom / priority), Xpress Biz leather recliner seats (B737 MAX).
- Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)
- Reserved or random
- Free advance seat selection for Flex & Biz; fee or check-in assignment for Lite/Value.
- Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)
- Family seating
- Air India Express seats families travelling with young children together during reservation or check-in.
- Verified 6 Oct 2026airindiaexpress.com (opens in a new tab)
If your Air India Express flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Free snacks, beverages, communication access, and hotel accommodation for delays over 6 hours overnight under DGCA rules.
- Rebooking and refunds
- Free flight change or full refund if flight cancelled or delayed >2–4 hours.
- Compensation
- Statutory DGCA compensation (up to ₹10,000 INR) for denied boarding or cancellation without prior notice.
Air India Express check-in times and airport cut-offs
- Online check-in opens
- 48 hours before departure
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact Air India Express
- Customer service phone
- +91-44-40013001
Where Air India Express flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 80 Air India Express routes serving 21 destinations across 9 countries.
- Destinations
- 21
- Countries
- 9
- Routes tracked
- 80
- Longest route
- 3,636 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
3,636 km great-circle distance between the two airports.
Common questions about flying Air India Express
What size cabin bag can I take on Air India Express?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 55 x 35 x 25 cm.
How heavy can my Air India Express carry-on bag be?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 1 cabin bag up to 7 kg + 1 personal item (Xpress Lite excludes 7 kg cabin bag).
What is the Air India Express Economy checked baggage allowance?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 1 piece up to 15 kg (domestic India) or 20–30 kg total allowance (Gulf/international routes).
When can I check in online with Air India Express?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 48 hours before departure.
When does Air India Express check-in close for domestic flights?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 45 minutes before departure.
When does Air India Express check-in close for international flights?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Air India Express customer service phone number?
According to Air India Express’s own website (airindiaexpress.com, checked 6 Oct 2026): +91-44-40013001.
How many destinations does Air India Express fly to?
Originfacts tracks 21 Air India Express destinations across 9 countries, on 80 routes.
Where is Air India Express based?
Air India Express is based in India. In the Originfacts route dataset, its busiest market is Kozhikode, followed by Kochi, Dubai and Thiruvananthapuram.
What aircraft appear on Air India Express routes?
The routes we hold name Airbus A320 and Boeing 737-800. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Air India Express route?
Kochi to Kuwait City, at 3,636 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air India Express’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 6 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data