Airline guide
Air IndiaIATA code AI
Baggage allowances, fare rules, check-in cut-offs and contact details for Air India. Policy figures are read from Air India’s own published pages and each one shows where it came from and when we checked it.
- Home country
- India
- Alliance
- Star Alliance
- Destinations
- 99 in 29 countries
- Route data Jul 2026
Air India at a glance
Cabin bag size
- Cabin bag size
- 55 x 35 x 25 cm
Verified 6 Oct 2026airindia.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 piece up to 8 kg + 1 personal item
- Business & First
- 1 piece up to 12 kg + 1 personal item
Verified 6 Oct 2026airindia.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) (or 15–25 kg total weight allowance)
Verified 6 Oct 2026airindia.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 48 hours before departure
Verified 6 Oct 2026airindia.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026airindia.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +91 11 2461 1111
Verified 5 Oct 2026airindia.com (opens in a new tab)Full rules: Customer service
Air India carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 piece up to 8 kg + 1 personal item |
| Business & First | 1 piece up to 12 kg + 1 personal item |
- Cabin bag size
- 55 x 35 x 25 cm
Air India checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) (or 15–25 kg total weight allowance) |
| Business | 2 pieces up to 32 kg (70 lbs) each (or 35 kg total weight allowance) |
| First | 2 pieces up to 32 kg (70 lbs) each (or 40 kg total weight allowance) |
What Air India’s cheapest fare includes
- Lowest fare
- Value, Classic, Flex (Economy), Business, First
- Seat selection
- Included on Classic, Flex, Business, First; fee on Value fares until check-in.
- Changes and cancellations
- Value non-refundable; Classic/Flex allow changes or cancellation with minimal fee.
Air India cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Economy Class, Premium Economy, Business Class lie-flat suites, First Class suites.
- Verified 6 Oct 2026airindia.com (opens in a new tab)
- Reserved or random
- Advance seat selection complimentary on higher fares; selectable for fee or assigned free at check-in on basic fares.
- Verified 6 Oct 2026airindia.com (opens in a new tab)
- Family seating
- Air India seats families travelling with young children together during reservation or check-in.
- Verified 6 Oct 2026airindia.com (opens in a new tab)
If your Air India flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Free meals, refreshments, communication access, and hotel accommodation for delays over 6 hours overnight under DGCA guidelines.
- Rebooking and refunds
- Alternate flight or full refund without cancellation penalty if flight is cancelled or delayed >2–4 hours.
- Compensation
- Statutory DGCA compensation (up to ₹10,000 INR) for denied boarding or cancellation without prior notice.
Air India check-in times and airport cut-offs
- Online check-in opens
- 48 hours before departure
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact Air India
- Customer service phone
- +91 11 2461 1111
Where Air India flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 407 Air India routes serving 99 destinations across 29 countries.
- Destinations
- 99
- Countries
- 29
- Routes tracked
- 407
- Longest route
- 12,546 km
Busiest markets by route count
- New Delhi62 routes
- Mumbai42 routes
- Kolkata21 routes
- Chennai16 routes
- Hyderabad13 routes
A market may include more than one airport.
Longest route in the dataset
12,546 km great-circle distance between the two airports.
Common questions about flying Air India
What size cabin bag can I take on Air India?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 55 x 35 x 25 cm.
How heavy can my Air India carry-on bag be?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 1 piece up to 8 kg + 1 personal item.
What is the Air India Economy checked baggage allowance?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (or 15–25 kg total weight allowance).
When can I check in online with Air India?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 48 hours before departure.
When does Air India check-in close for domestic flights?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 45 minutes before departure.
When does Air India check-in close for international flights?
According to Air India’s own website (airindia.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Air India customer service phone number?
According to Air India’s own website (airindia.com, checked 5 Oct 2026): +91 11 2461 1111.
How many destinations does Air India fly to?
Originfacts tracks 99 Air India destinations across 29 countries, on 407 routes.
Where is Air India based?
Air India is based in India. In the Originfacts route dataset, its busiest market is New Delhi, followed by Mumbai, Kolkata and Chennai.
What aircraft appear on Air India routes?
The routes we hold name 74H, 788, Aerospatiale/Alenia ATR, Airbus A319, Airbus A320, Airbus A321, Airbus A330, Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A340-600, Airbus A380-800, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 767, Boeing 767-300, Boeing 777-200ER, Boeing 777-200LR, Boeing 777-300ER and Canadair Regional Jet 700. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Air India route?
Mumbai to New York, at 12,546 km.
Which alliance is Air India in?
Air India is a member of Star Alliance.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air India’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data