Airline guide

Air CanadaIATA code AC
Baggage allowances, fare rules, check-in cut-offs and contact details for Air Canada. Policy figures are read from Air Canada’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Canada
- Alliance
- Star Alliance
- Destinations
- 186 in 67 countries
- Route data Jul 2026
Air Canada at a glance
Cabin bag size
- Cabin bag size
- 1 standard item up to 23 x 40 x 55 cm / 9 x 15.5 x 21.5 in, wheels and handles included.
Verified 3 Sep 2026aircanada.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Cabin bag weight
- No weight limit applies to carry-on baggage, but it must be light enough to store in the overhead bin without assistance.
Verified 3 Sep 2026aircanada.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
Covered in full in the section below. Read it (Checked bag)
Online check-in
- Online check-in opens
- 24 hours before scheduled departure
Verified 5 Oct 2026aircanada.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 5 Oct 2026aircanada.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +1-888-247-2262
Verified 5 Oct 2026aircanada.com (opens in a new tab)Full rules: Customer service
Air Canada carry-on baggage allowance
Economy Basic tickets bought on or after January 3, 2025 include only a personal item within Canada, to/from the U.S., Mexico, Central America and the Caribbean.
- Cabin bag size
- 1 standard item up to 23 x 40 x 55 cm / 9 x 15.5 x 21.5 in, wheels and handles included.
- Personal item
- 1 personal item up to 33 x 43 x 16 cm / 13 x 17 x 6 in.
- Cabin bag weight
- No weight limit applies to carry-on baggage, but it must be light enough to store in the overhead bin without assistance.
- Basic fare
- Economy Basic (tickets bought on or after January 3, 2025): 1 personal item only within Canada and to/from the U.S. (including Hawaii and Puerto Rico), Mexico, Central America and the Caribbean. Other bags must be checked before security.
Air Canada checked baggage allowance
How many bags are included depends on your fare and route; Air Canada's baggage calculator shows the allowance for a specific trip.
- Size and weight limits
- Each checked bag up to 158 cm / 62 in (length + width + height, wheels and handles included) and 23 kg / 50 lb. Bags over these limits may incur additional fees.
- Military
- Active, retired and reserve Canadian and U.S. military members can check up to three bags, each up to 32 kg (70 lb), at no charge on Air Canada, Air Canada Rouge and Air Canada Express flights.
What Air Canada’s cheapest fare includes
- Lowest fare
- Basic Economy: includes 1 carry-on bag up to 10 kg and 1 personal item; checked bag incurs a fee; non-refundable
- Seat selection
- Free seat selection during online check-in 24 hours before departure; advance seat assignment prior to check-in requires a fee
- Changes and cancellations
- Non-changeable and non-refundable unless permitted by fare rules or statutory passenger protection regulations
Air Canada cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Signature Class (1-2-1 executive lie-flat suites), Premium Economy (2-3-2 38" pitch), and Economy (3-3-3 / 3-3 30-31" pitch)
- Reserved or random
- Reserve a specific seat in advance online or via app (included in Latitude/Flex/Premium/Business; fee for Basic/Standard), or receive a free seat assignment during online check-in
- Family seating
- Air Canada automatically assigns adjacent seats for children under 14 and an accompanying parent/guardian free of charge before check-in
If your Air Canada flight is delayed or cancelled
These are Air Canada's standards for its own flights (Air Canada, Rouge and Express). On codeshares, the operating airline is responsible.
- Care
- When a delay or cancellation is within Air Canada's control or required for safety, you were told less than 12 hours before departure and you have waited two hours: food and drink, access to a means of communication, and a hotel with transport for out-of-town passengers on overnight delays.
- Rebooking and refunds
- For a disruption within Air Canada's control, it rebooks you on the next available Air Canada or partner flight within 9 hours of the original departure (within 48 hours when the cause is outside its control). If no option suits you and the flight is cancelled or disrupted by three hours or more, it refunds the unused portion of your ticket.
- Compensation
- For a delay or cancellation within Air Canada's control that gets you to your destination three hours or more late: $400 CAD (3 to 6 hours), $700 CAD (6 to 9 hours) or $1,000 CAD (9 hours or more), unless you were told 15 days before departure.
Air Canada check-in times and airport cut-offs
- Online check-in opens
- 24 hours before scheduled departure
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 15 to 20 minutes before departure
How to contact Air Canada
- Conditions of carriage
- aircanada.com/ca/en/aco/home/legal/conditions-carriage-tariffs (opens in a new tab)
- Verified 5 Oct 2026aircanada.com (opens in a new tab)
Where Air Canada flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 734 Air Canada routes serving 186 destinations across 67 countries.
- Destinations
- 186
- Countries
- 67
- Routes tracked
- 734
- Longest route
- 12,547 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
12,547 km great-circle distance between the two airports.
Destinations in the route data
- Toronto
- Montreal
- Vancouver
- Calgary
- Ottawa
- Halifax
- Edmonton
- Winnipeg
- Chicago
- London
- Brussels
- Frankfurt
- New York
- Denver
- Regina
- St. John's
- Washington
- Quebec
- San Francisco
- Saskatoon
- Copenhagen
- Boston
- Happy Valley-Goose Bay
- Los Angeles
- and 162 more
Common questions about flying Air Canada
What size cabin bag can I take on Air Canada?
According to Air Canada’s own website (aircanada.com, checked 3 Sep 2026): 1 standard item up to 23 x 40 x 55 cm / 9 x 15.5 x 21.5 in, wheels and handles included.
How heavy can my Air Canada carry-on bag be?
According to Air Canada’s own website (aircanada.com, checked 3 Sep 2026): No weight limit applies to carry-on baggage, but it must be light enough to store in the overhead bin without assistance.
When can I check in online with Air Canada?
According to Air Canada’s own website (aircanada.com, checked 5 Oct 2026): 24 hours before scheduled departure.
When does Air Canada check-in close for domestic flights?
According to Air Canada’s own website (aircanada.com, checked 5 Oct 2026): 45 minutes before departure.
When does Air Canada check-in close for international flights?
According to Air Canada’s own website (aircanada.com, checked 5 Oct 2026): 60 minutes before departure.
What is the Air Canada customer service phone number?
According to Air Canada’s own website (aircanada.com, checked 5 Oct 2026): +1-888-247-2262.
How many destinations does Air Canada fly to?
Originfacts tracks 186 Air Canada destinations across 67 countries, on 734 routes.
Where is Air Canada based?
Air Canada is based in Canada. In the Originfacts route dataset, its busiest market is Toronto, followed by Montreal, Vancouver and Calgary.
What aircraft appear on Air Canada routes?
The routes we hold name Airbus A319, Airbus A320, Airbus A321, Airbus A330, Airbus A330-200, Airbus A330-300, Airbus A340-600, Beechcraft Beech 1900D, Boeing 737, Boeing 737-500, Boeing 737-800, Boeing 737-900, Boeing 767-300, Boeing 777, Boeing 777-200ER, Boeing 777-200LR, Boeing 777-300ER, Boeing/McDonnell Douglas MD-80, Canadair Regional Jet, Canadair Regional Jet 700, Canadair Regional Jet 705, Dash 8-100, Dash 8-300, Dash 8-400, Embraer E135/140/145 Regional Jet, Embraer E170, Embraer E175, Embraer E190 and Embraer E195. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Air Canada route?
Hong Kong to Toronto, at 12,547 km.
Which alliance is Air Canada in?
Air Canada is a member of Star Alliance.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air Canada’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 3 Sep 2026
- Checked bagsVerified 3 Sep 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 3 Sep 2026
- Check-inVerified 5 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data