Airline guide
Air AustralIATA code UU
Baggage allowances, fare rules, check-in cut-offs and contact details for Air Austral. Policy figures are read from Air Austral’s own published pages and each one shows where it came from and when we checked it.
- Home country
- France
- Busiest markets
- Saint-Denis, Mamoudzou, Marseille
- By route count · route data Jul 2026
- Destinations
- 18 in 9 countries
- Route data Jul 2026
Air Austral at a glance
Cabin bag size
- Cabin bag size
- 55 x 35 x 25 cm
Verified 6 Oct 2026air-austral.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 cabin bag up to 10 kg + 1 personal item (Loisirs Economy & Confort Premium)
- Business & First
- 1 cabin bag up to 12 kg + 1 personal item (Club Austral Business)
Verified 6 Oct 2026air-austral.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) included (Loisirs Economy)
Verified 6 Oct 2026air-austral.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 24 hours before departure
Verified 6 Oct 2026air-austral.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 60 minutes before departure
- International
- 90 minutes before departure
Verified 6 Oct 2026air-austral.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +33 825 013 012
Verified 5 Oct 2026air-austral.com (opens in a new tab)Full rules: Customer service
Air Austral carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 cabin bag up to 10 kg + 1 personal item (Loisirs Economy & Confort Premium) |
| Business & First | 1 cabin bag up to 12 kg + 1 personal item (Club Austral Business) |
- Cabin bag size
- 55 x 35 x 25 cm
Air Austral checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) included (Loisirs Economy) |
| Business | 2 pieces up to 32 kg (70 lbs) each included (Club Austral Business) |
| First | 2 pieces up to 32 kg (70 lbs) each included (Club Austral Business) |
What Air Austral’s cheapest fare includes
- Lowest fare
- Loisirs (Economy), Confort (Premium Economy), Club Austral (Business)
- Verified 6 Oct 2026.air-austral.com (opens in a new tab)
- Seat selection
- Included in Confort and Club Austral; fee applies in Loisirs Light.
- Verified 6 Oct 2026air-austral.com (opens in a new tab)
- Changes and cancellations
- Light non-refundable; Standard and Flex allow rebooking subject to fee and fare difference.
- Verified 6 Oct 2026air-austral.com (opens in a new tab)
Air Austral cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Economy Class (Loisirs), Premium Economy (Confort), Business Class (Club Austral lie-flat seats on B777-300ER).
- Verified 6 Oct 2026air-austral.com (opens in a new tab)
- Reserved or random
- Advance seat selection included in Premium & Business; fee in Economy Light; assigned free at check-in.
- Verified 6 Oct 2026air-austral.com (opens in a new tab)
- Family seating
- Air Austral automatically seats children under 12 with an accompanying adult free of charge.
- Verified 6 Oct 2026air-austral.com (opens in a new tab)
If your Air Austral flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Meals, drinks, communication, and hotel lodging for overnight delays under EU 261.
- Rebooking and refunds
- Full refund or rebooking to destination for flight cancellations or delays >5 hours.
- Compensation
- EU 261 statutory compensation (€250 to €600) for airline-caused delays >3 hours.
Air Austral check-in times and airport cut-offs
- Online check-in opens
- 24 hours before departure
- Domestic check-in closes
- 60 minutes before departure
- International check-in closes
- 90 minutes before departure
- Boarding closes
- 20 minutes before departure
How to contact Air Austral
- Customer service phone
- +33 825 013 012
Where Air Austral flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 35 Air Austral routes serving 18 destinations across 9 countries.
- Destinations
- 18
- Countries
- 9
- Routes tracked
- 35
- Longest route
- 9,368 km
Busiest markets by route count
- Saint-Denis11 routes
- Mamoudzou4 routes
- Marseille3 routes
- Lyon2 routes
- Mauritius2 routes
A market may include more than one airport.
Longest route in the dataset
9,368 km great-circle distance between the two airports.
Destinations in the route data
- Saint-Denis
- Mamoudzou
- Lyon
- Marseille
- Mauritius
- Nossi-Be
- Antananarivo
- Bangkok
- Bordeaux
- Johannesburg
- Mahajanga
- Mahe
- Moroni
- Nantes
- Paris
- St Pierre de la Reunion
- Toamasina
- Toulouse
Common questions about flying Air Austral
What size cabin bag can I take on Air Austral?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 55 x 35 x 25 cm.
How heavy can my Air Austral carry-on bag be?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 1 cabin bag up to 10 kg + 1 personal item (Loisirs Economy & Confort Premium).
What is the Air Austral Economy checked baggage allowance?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) included (Loisirs Economy).
When can I check in online with Air Austral?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 24 hours before departure.
When does Air Austral check-in close for domestic flights?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 60 minutes before departure.
When does Air Austral check-in close for international flights?
According to Air Austral’s own website (air-austral.com, checked 6 Oct 2026): 90 minutes before departure.
What is the Air Austral customer service phone number?
According to Air Austral’s own website (air-austral.com, checked 5 Oct 2026): +33 825 013 012.
How many destinations does Air Austral fly to?
Originfacts tracks 18 Air Austral destinations across 9 countries, on 35 routes.
Where is Air Austral based?
Air Austral is based in France. In the Originfacts route dataset, its busiest market is Saint-Denis, followed by Mamoudzou, Marseille and Lyon.
What aircraft appear on Air Austral routes?
The routes we hold name Aerospatiale/Alenia ATR 72, Boeing 737-800, Boeing 777-200LR and Boeing 777-300ER. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Air Austral route?
Paris to Saint-Denis, at 9,368 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air Austral’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data