Airline guide
Air AstanaIATA code KC
Baggage allowances, fare rules, check-in cut-offs and contact details for Air Astana. Policy figures are read from Air Astana’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Kazakhstan
- Busiest markets
- Almaty, Astana, Atyrau
- By route count · route data Jul 2026
- Destinations
- 37 in 18 countries
- Route data Jul 2026
Air Astana at a glance
Cabin bag size
- Cabin bag size
- 56 x 45 x 25 cm
Verified 6 Oct 2026airastana.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 cabin bag up to 8 kg + 1 personal item (40 x 30 x 10 cm)
- Business & First
- 2 cabin bags up to 8 kg each (16 kg total) + 1 personal item
Verified 6 Oct 2026airastana.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) (Basic, Semi-Flex, Flex)
Verified 6 Oct 2026airastana.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 36 hours before departure
Verified 6 Oct 2026airastana.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 40 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026airastana.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +7 727 258 41 35
Verified 5 Oct 2026airastana.com (opens in a new tab)Full rules: Customer service
Air Astana carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 cabin bag up to 8 kg + 1 personal item (40 x 30 x 10 cm) |
| Business & First | 2 cabin bags up to 8 kg each (16 kg total) + 1 personal item |
- Cabin bag size
- 56 x 45 x 25 cm
Air Astana checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) (Basic, Semi-Flex, Flex) |
| Business | 2 pieces up to 32 kg (70 lbs) each (Business Class) |
| First | 2 pieces up to 32 kg (70 lbs) each (Business Class is top cabin) |
What Air Astana’s cheapest fare includes
- Lowest fare
- Basic, Semi-Flex, Flex (Economy), Business Semi-Flex, Business Flex
- Seat selection
- Included on Semi-Flex, Flex, Business; fee on Basic until check-in.
- Changes and cancellations
- Basic non-refundable; Flex allows free changes and full refund.
Air Astana cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Economy Class, MySeat extra legroom, Business Class lie-flat suites (A321LR / B767).
- Verified 6 Oct 2026airastana.com (opens in a new tab)
- Reserved or random
- Free advance seat selection for Flex & Business; fee or check-in assignment for Basic.
- Verified 6 Oct 2026airastana.com (opens in a new tab)
- Family seating
- Air Astana automatically seats children under 12 next to an accompanying adult free of charge.
- Verified 6 Oct 2026airastana.com (opens in a new tab)
If your Air Astana flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Soft drinks, hot meals, two phone calls/emails, and hotel accommodation for overnight delays exceeding 6 hours.
- Rebooking and refunds
- Full ticket refund or rebooking to destination free of charge if flight is cancelled or delayed >5 hours.
- Compensation
- Statutory fine/compensation paid per Civil Aviation Committee of Kazakhstan rules.
Air Astana check-in times and airport cut-offs
- Online check-in opens
- 36 hours before departure
- Domestic check-in closes
- 40 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 15–20 minutes before departure
How to contact Air Astana
- Customer service phone
- +7 727 258 41 35
Where Air Astana flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 121 Air Astana routes serving 37 destinations across 18 countries.
- Destinations
- 37
- Countries
- 18
- Routes tracked
- 121
- Longest route
- 5,622 km
Busiest markets by route count
A market may include more than one airport.
Longest route in the dataset
5,622 km great-circle distance between the two airports.
Common questions about flying Air Astana
What size cabin bag can I take on Air Astana?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 56 x 45 x 25 cm.
How heavy can my Air Astana carry-on bag be?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 1 cabin bag up to 8 kg + 1 personal item (40 x 30 x 10 cm).
What is the Air Astana Economy checked baggage allowance?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (Basic, Semi-Flex, Flex).
When can I check in online with Air Astana?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 36 hours before departure.
When does Air Astana check-in close for domestic flights?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 40 minutes before departure.
When does Air Astana check-in close for international flights?
According to Air Astana’s own website (airastana.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Air Astana customer service phone number?
According to Air Astana’s own website (airastana.com, checked 5 Oct 2026): +7 727 258 41 35.
How many destinations does Air Astana fly to?
Originfacts tracks 37 Air Astana destinations across 18 countries, on 121 routes.
Where is Air Astana based?
Air Astana is based in Kazakhstan. In the Originfacts route dataset, its busiest market is Almaty, followed by Astana, Atyrau and Abu Dhabi.
What aircraft appear on Air Astana routes?
The routes we hold name Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737-700, Boeing 757-200, Boeing 767, Embraer E190 and Fokker 50. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Air Astana route?
Almaty to London, at 5,622 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Air Astana’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data