Airline guide
AeroméxicoIATA code AM
Baggage allowances, fare rules, check-in cut-offs and contact details for Aeroméxico. Policy figures are read from Aeroméxico’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Mexico
- Alliance
- SkyTeam
- Destinations
- 85 in 22 countries
- Route data Jul 2026
Aeroméxico at a glance
Cabin bag size
- Cabin bag size
- 55 x 40 x 25 cm
Verified 6 Oct 2026aeromexico.com (opens in a new tab)Full rules: Cabin bag sizeCabin bag weight
- Economy
- 1 cabin bag + 1 personal item total up to 10 kg (22 lbs) for Basic/Classic, up to 15 kg for AM Plus
- Business & First
- 2 cabin bags + 1 personal item total up to 15 kg (33 lbs) (Clase Premier)
Verified 6 Oct 2026aeromexico.com (opens in a new tab)Full rules: Cabin bag weightChecked bag
- Economy
- 1 piece up to 23 kg (50 lbs) (Classic/AM Plus; Basic excludes checked bag)
Verified 6 Oct 2026aeromexico.com (opens in a new tab)Full rules: Checked bagOnline check-in
- Online check-in opens
- 24 hours before departure (48 hours for domestic Mexico flights)
Verified 6 Oct 2026aeromexico.com (opens in a new tab)Full rules: Online check-inAirport check-in closes
- Domestic
- 45 minutes before departure
- International
- 60 minutes before departure
Verified 6 Oct 2026aeromexico.com (opens in a new tab)Full rules: Airport check-in closesCustomer service
- Customer service phone
- +52 55 5133 4000
Verified 5 Oct 2026aeromexico.com (opens in a new tab)Full rules: Customer service
Aeroméxico carry-on baggage allowance
| Cabin | Carry-on weight |
|---|---|
| Economy | 1 cabin bag + 1 personal item total up to 10 kg (22 lbs) for Basic/Classic, up to 15 kg for AM Plus |
| Business & First | 2 cabin bags + 1 personal item total up to 15 kg (33 lbs) (Clase Premier) |
- Cabin bag size
- 55 x 40 x 25 cm
Aeroméxico checked baggage allowance
| Cabin | Checked allowance |
|---|---|
| Economy | 1 piece up to 23 kg (50 lbs) (Classic/AM Plus; Basic excludes checked bag) |
| Business | 2 pieces up to 32 kg (70 lbs) each (Clase Premier) |
| First | 2 pieces up to 32 kg (70 lbs) each (Clase Premier is top cabin) |
What Aeroméxico’s cheapest fare includes
- Lowest fare
- Basica, Clasica, AM Plus, Premier
- Seat selection
- Included on Clasica, AM Plus, Premier; fee applies on Basica until check-in.
- Changes and cancellations
- Basica non-refundable; Clasica and AM Plus allow changes/refunds with minimal fee.
Aeroméxico cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Standard Economy, AM Plus (extra legroom and priority boarding), Clase Premier lie-flat suites.
- Verified 6 Oct 2026aeromexico.com (opens in a new tab)
- Reserved or random
- Free advance seat selection on Clasica and higher; fee or check-in assignment for Basica.
- Verified 6 Oct 2026aeromexico.com (opens in a new tab)
- Family seating
- Aeromexico automatically seats families with children under 12 together free of charge.
- Verified 6 Oct 2026aeromexico.com (opens in a new tab)
If your Aeroméxico flight is delayed or cancelled
These are standards published by the carrier for delays and cancellations. On codeshares or interline itineraries, the operating carrier is responsible.
- Care
- Food, drinks, phone/email access, and hotel accommodation with ground transport for delays >4 hours under AFAC Mexico rules.
- Rebooking and refunds
- Choice of full ticket refund or rebooking to final destination without penalty if flight cancelled or delayed >4 hours.
- Compensation
- Statutory compensation (up to 25% ticket price or AFAC mandate) for delay/cancellation attributable to airline.
Aeroméxico check-in times and airport cut-offs
- Online check-in opens
- 24 hours before departure (48 hours for domestic Mexico flights)
- Domestic check-in closes
- 45 minutes before departure
- International check-in closes
- 60 minutes before departure
- Boarding closes
- 15–20 minutes before departure
How to contact Aeroméxico
- Customer service phone
- +52 55 5133 4000
Where Aeroméxico flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 319 Aeroméxico routes serving 85 destinations across 22 countries.
- Destinations
- 85
- Countries
- 22
- Routes tracked
- 319
- Longest route
- 11,253 km
Busiest markets by route count
- Mexico City90 routes
- Guadalajara19 routes
- Monterrey18 routes
- Hermosillo12 routes
- Cancun9 routes
A market may include more than one airport.
Longest route in the dataset
11,253 km great-circle distance between the two airports.
Destinations in the route data
- Mexico City
- Guadalajara
- Monterrey
- Hermosillo
- Cancun
- Atlanta
- Chihuahua
- Ciudad Juarez
- Culiacan
- Tijuana
- Lima
- Veracruz
- Madrid
- Mazatlan
- Merida
- Torreon
- Bogota
- Chicago
- Ciudad Obregon
- Detroit
- Leon/Guanajuato
- Los Angeles
- Los Mochis
- New York
- and 61 more
Common questions about flying Aeroméxico
What size cabin bag can I take on Aeroméxico?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 55 x 40 x 25 cm.
How heavy can my Aeroméxico carry-on bag be?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 1 cabin bag + 1 personal item total up to 10 kg (22 lbs) for Basic/Classic, up to 15 kg for AM Plus.
What is the Aeroméxico Economy checked baggage allowance?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 1 piece up to 23 kg (50 lbs) (Classic/AM Plus; Basic excludes checked bag).
When can I check in online with Aeroméxico?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 24 hours before departure (48 hours for domestic Mexico flights).
When does Aeroméxico check-in close for domestic flights?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 45 minutes before departure.
When does Aeroméxico check-in close for international flights?
According to Aeroméxico’s own website (aeromexico.com, checked 6 Oct 2026): 60 minutes before departure.
What is the Aeroméxico customer service phone number?
According to Aeroméxico’s own website (aeromexico.com, checked 5 Oct 2026): +52 55 5133 4000.
How many destinations does Aeroméxico fly to?
Originfacts tracks 85 Aeroméxico destinations across 22 countries, on 319 routes.
Where is Aeroméxico based?
Aeroméxico is based in Mexico. In the Originfacts route dataset, its busiest market is Mexico City, followed by Guadalajara, Monterrey and Hermosillo.
What aircraft appear on Aeroméxico routes?
The routes we hold name Airbus A319, Airbus A320, Airbus A330, Boeing 737, Boeing 737-800, Boeing 747-400, Boeing 757, Boeing 767, Boeing 767-200, Boeing 767-300, Boeing 777, Boeing/McDonnell Douglas MD-80, Canadair Regional Jet, Embraer E135/140/145 Regional Jet and Embraer E170/190. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Aeroméxico route?
Tokyo to Mexico City, at 11,253 km.
Which alliance is Aeroméxico in?
Aeroméxico is a member of SkyTeam.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Aeroméxico’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 6 Oct 2026
- Checked bagsVerified 6 Oct 2026
- Cheapest fareVerified 6 Oct 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 6 Oct 2026
- Check-inVerified 6 Oct 2026
- ContactVerified 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data