Airline guide
AeroflotIATA code SU
Baggage allowances, fare rules, check-in cut-offs and contact details for Aeroflot. Policy figures are read from Aeroflot’s own published pages and each one shows where it came from and when we checked it.
- Home country
- Russia
- Busiest markets
- Moscow, Saint Petersburg, Khabarovsk
- By route count · route data Jul 2026
- Destinations
- 142 in 58 countries
- Route data Jul 2026
Aeroflot at a glance
Cabin bag size
Covered in full in the section below. Read it (Cabin bag size)
Cabin bag weight
Covered in full in the section below. Read it (Cabin bag weight)
Checked bag
Covered in full in the section below. Read it (Checked bag)
Online check-in
- Online check-in opens
- Aeroflot's official notice states that online check-in opens 24 hours before departure.
Verified 5 Sep 2026aeroflot.ru (opens in a new tab)Full rules: Online check-inAirport check-in closes
Covered in full in the section below. Read it (Airport check-in closes)
Customer service
- Customer service phone
- +7 495 223 5555
Verified 5 Oct 2026aeroflot.ru (opens in a new tab)Full rules: Customer service
Aeroflot carry-on baggage allowance
Aeroflot's official packing guidance gives the following cabin-bag limits. Check your cabin's allowance before travel.
- Standard cabin bag
- One cabin bag up to 10 kg, measuring no more than 55 x 40 x 25 cm.
- Additional bag
- The same guidance permits an additional bag or backpack up to 5 kg, with combined dimensions no more than 80 cm.
Aeroflot checked baggage allowance
Do not assume every Economy ticket includes a suitcase.
- Fare specific allowance
- Aeroflot directs passengers to the checked-baggage allowance for their selected fare. Confirm the piece count and weight on your ticket before adding a bag.
What Aeroflot’s cheapest fare includes
Compare the fare conditions as well as the headline price, especially if you need checked luggage.
- Fare and baggage
- The checked-baggage entitlement follows the selected fare; the cabin-bag allowance is a separate limit.
Aeroflot cabins and aircraft
Choose a seat by location and legroom, or accept a free seat assignment at check-in. Use your flight seat map because options vary with the aircraft.
- Seat options
- Business Class (B777/A350 1-2-1 lie-flat suites), Comfort Class (2-4-2 Premium Economy), and Economy Class (3-3-3 / 3-3 30-32" pitch)
- Reserved or random
- Complimentary advance seat selection for Business, Comfort, and Economy Optimum/Maximum; fee for Economy Lite until online check-in opens 24h prior
- Family seating
- Children under 12 and accompanying adults are seated together free of charge during check-in or booking
If your Aeroflot flight is delayed or cancelled
Use the airline's current disruption notice and booking record to find the arrangements for your flight.
- Flight updates
- Aeroflot sends schedule updates using the booking's contact details and asks passengers to check the flight board and Manage Booking before leaving for the airport.
- Cancelled flight next step
- Its current disruption notice directs passengers with cancelled flights to the airline's rebooking and refund instructions and advises them not to travel to the airport.
- Airport assistance
- Aeroflot says assistance is provided under Russian Federal Aviation Rules. Ask the airline which services apply to your wait; this does not establish a universal cash-compensation entitlement.
Aeroflot check-in times and airport cut-offs
Check in ahead of travel, then confirm your airport's counter, bag-drop and gate deadlines. Those closing times are not independently confirmed here.
- Online check-in opens
- Aeroflot's official notice states that online check-in opens 24 hours before departure.
How to contact Aeroflot
Aeroflot's main site restricted access during this review. The guidance above is sourced from its verified official channel; exact fare and airport exceptions still need checking in your booking.
Where Aeroflot flies
Source: Originfacts route-network dataset, built from TravelPayouts route data (updated 2026-07). Not verified by hand.
We track 507 Aeroflot routes serving 142 destinations across 58 countries.
- Destinations
- 142
- Countries
- 58
- Routes tracked
- 507
- Longest route
- 9,987 km
Busiest markets by route count
- Moscow157 routes
- Saint Petersburg61 routes
- Khabarovsk14 routes
- Vladivostok12 routes
- Rostov8 routes
A market may include more than one airport.
Longest route in the dataset
9,987 km great-circle distance between the two airports.
Common questions about flying Aeroflot
When can I check in online with Aeroflot?
According to Aeroflot’s own website (aeroflot.ru, checked 5 Sep 2026): Aeroflot's official notice states that online check-in opens 24 hours before departure.
What is the Aeroflot customer service phone number?
According to Aeroflot’s own website (aeroflot.ru, checked 5 Oct 2026): +7 495 223 5555.
How many destinations does Aeroflot fly to?
Originfacts tracks 142 Aeroflot destinations across 58 countries, on 507 routes.
Where is Aeroflot based?
Aeroflot is based in Russia. In the Originfacts route dataset, its busiest market is Moscow, followed by Saint Petersburg, Khabarovsk and Vladivostok.
What aircraft appear on Aeroflot routes?
The routes we hold name Airbus A318/319/320/321, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Antonov An-148-100, Boeing 737, Boeing 737-300, Boeing 737-400, Boeing 737-500, Boeing 737-600, Boeing 737-700, Boeing 737-800, Boeing 757, Boeing 767-300, Boeing 767-400, Boeing 777, Boeing 777-200ER, Canadair Regional Jet 200, Canadair Regional Jet 700, Canadair Regional Jet 900, Embraer E145 Regional Jet, Embraer E175, Embraer E190, Embraer E195, Ilyushin IL-96, SU9 and Tupolev Tu-204/214. That dataset accumulates over time, so treat it as a record of what has flown rather than a current fleet list.
What is the longest Aeroflot route?
Cancun to Moscow, at 9,987 km.
Sources and verification
Baggage, fare, check-in, disruption and contact figures are published only when they are read from Aeroflot’s own pages or a named regulator, and each one shows the page and the date it was checked. Where sources disagree we show both and publish neither. Route and destination figures come from the Originfacts route dataset and show its date instead; they are not verified by hand.
- Carry-onVerified 5 Sep 2026
- Checked bagsVerified 5 Sep 2026
- Cheapest fareVerified 5 Sep 2026
- Cabins & aircraftVerified 6 Oct 2026
- Delays & cancellationsVerified 5 Sep 2026
- Check-inVerified 5 Sep 2026
- ContactVerified 5 Sep 2026 – 5 Oct 2026
- Where they flyRoute data, Jul 2026Originfacts route-network dataset, built from TravelPayouts route data